Gina B.
Since when is the Netherlands in China?? lol
I ordered a pair of boots from what I thought was a company from the Netherlands opening in the United States. When I got the boots they were cheap cardboard feeling boots from china! I ordered a 43 which was described as an 11 on the website. I am a size 10 but I always get boots bigger to wear with socks and whatnot. Well I couldn’t even get these boots on at all, my daughter who is a size 9 couldn’t get them on. On thanksgiving we had all the family over and I tried to give them away but even my sister In law with a size 6 foot couldn’t get her foot into the boot. There was definitely a design issue at the ankle part. But of course there was because they were cheap crappy boots. I emailed customer service and they said I could get a full refund if I paid for shipping back to china. The shipping cost more than the boots! If I didnt want to send back I was told I could keep them and take a 75% credit on the website. I wouldn’t buy anything from them. Buyers beware.
Response from Bareroots FootwearDec 18, 2025
Hello Gina, I’m sorry for the confusion and frustration surrounding your order and the return process. We understand how disappointing this must feel and would like to review your situation directly. Please email [email protected] with your order number so our support team can assist you and clarify the next steps. Kelcee | Customer Service Team, Bareroots Footwear