Jodie B.
This was genuinely one of THE WORST…
This was genuinely one of THE WORST online shopping experiences I’ve EVER had. I placed my order on March 28 and didn’t receive it until April 29, over a month later. This was especially disappointing because I purchased the shoes for my mother’s birthday. Communication throughout the process was poor, and there was very little transparency regarding the delay. What made the experience even worse was the return process. I needed to return the shoes because the closed toe portion fit loosely around my mother’s feet and did not fit properly. However, there was no clear or accessible way to initiate a return through the website. I had to search for the customer service email through a series of channels (I’m 26 and capable of searching online) and then email customer service THREE separate times before finally receiving the return form. To make matters worse, I was then informed that the return shipping cost through USPS would be $70.30 for an item that only cost $54.00. Charging customers more to return an item than the item itself is completely unreasonable. Overall, the entire experience was frustrating, disorganized, and incredibly disappointing. I would strongly caution anyone considering ordering from this company unless they are prepared for extremely long shipping times, poor communication, and a very difficult return process.