Bare NecessitiesReviews of barenecessities.com

Returned 2 bras on 9/20/24 and have tracking history to show they arrived 9/23/24. Still don't have full refund more than 5 weeks after they received the items back. Have emailed repeatedly to no avail. Will not order from them again.

Update: I finally got my refund after formally filing a complaint with the BBB. I have been having problems receiving a refund, along with many other customers. I had not had an issue with my returns before this. I almost don't believe there are "system issues" for over a month. There has been no actual effort to give me a refund for the items that I no longer have in my possession besides unhelpful emails saying there's a "new system." I've been in contact for almost a month now. I was offered a voucher for store credit, but I no longer trust this business so I don't want to risk losing money again.

UPDATE 11/08/24 - I recieved a request for more information on my complaint. I provided the information, and literally within an hour I was contacted about my order numbers. I had a choice of store credit or a refund to be returned to my cc. I chose to refund to my cc. Thank you for the fast response. I used to order from Bare Necessities with no issues in the past. Now, good luck getting your money back. Even if you agreed to just take store credit as a refund. I returned 2 bras towards the end of September and they were recieved. Yet no store credit as a refund or a refund to my credit card. What kind of business does this? I wanted store credit because I thought it would be easier, and just order 2 bras with the returned money.

Horrible. Website states will send out in 1-3 days and 5-7 days for shipping. It took 9 days for them to even get it sent out and the expected arrival date is an additional 11 days. Had I known, I would not have ordered it. I needed the bra for an event. When I realized they didn't send it after 8 dsys? I left messages stating I needed it by Nov2. They should have sent it s faster method to assure me it would arrive in time. Instead they sent it with a method that exceeded the 5-7 days it is promised in the website. I ordered in plenty of time had they sent it out in time. It is scheduled to arrive 3 days after my event. I don't need it now. I had to find another bra for my event today. I was told it couldn't be returned because it was a final sale. That is unacceptable that I can't return a $60 bra that took 2 times as long as they stated it would take to arrive. This is very bad way to run a business.

**THEY HAVE BECOME CORPORATE** IT HAS TAKEN ME 2 MONTHS TO GET A REFUND** 🚨BEWARE🚨

I got an email stating that my return was received over 20 DAYS AGO and have still not been refunded. I have sent multiple messages through the contact form and have tried using the chat function but no one ever responds. I am going to dispute the charge with my credit card at this point. I have ordered from here in the past and never had an issue, but this is completely unacceptable. It's one thing to deal with "growing pains" as the response in all the other reviews say, it's another thing completely to not refund money that customers are owed and to not even respond to inquiries!!

Unfortunately, I can mirror the two comments below regarding returns. I, too, have been trying to get my refund processed. They explained to me of the upgrade and each time I’ve called, there’s a promise of ‘catching up’ by weeks’ end. Finally told me that they would escalate to a manager who would handle it manually within 24-48 hours. Still no refund. My return was received by them on Sept 20th. I guess I’ll have to pursue through PayPal as well. Very disappointing and I urge anyone ordering to take these comments into consideration.

I've never submitted a 1 star review before but after contacting Bare Necessities to get the refund from my order 4 times, unfortunately, I need to file a dispute with Paypal. BN confirmed they received my return package on 9/26 and promised to process the refund by the end of that week every time I called. I sent the first inquiry via online contact form on Oct 6, then called on Oct 7, then again on 10/15 and 10/22. Each time a customer service representative promised to speed it up and get it processed by the end of the week. I was told the company went through a system upgrade at the end of September, so things were slow, but it's been a month now, and I just want to get my refund.