Bare NecessitiesReviews of barenecessities.com

More than 2 months they have my return and my money. I got several emails with the script about new system and how they do returns manually. Bla-bla-bla. Nothing happens. I do not recommend this company. Update: I received email from their customer service, where there were 3 options. I picked option 1 “ Refund as a Bare Necessities Gift Card in the amount of their refund. When they choose this option, please email them the $50 discount code below that has no exclusions towards their next purchase.”. And - nobody answered me. Then I received new email from new person “ we have two options available for you: A virtual MasterCard refund, which you can use anywhere MasterCard is accepted. A Bare Necessities gift card that can be used on any future purchases. As a token of our appreciation for your understanding, we will include a $30 coupon for use on your next order in your refund email, based on the option you choose from the ones listed above.” I wrote them back with the question what’s happening. And nobody answered me again. Then I received third email with “ We recently reached out to you through two phone calls and an email regarding the refund for your order BN24311440, totaling $37.88. Unfortunately, we have not yet received a response.” But NOBODY CALLED ME and NO OTHER EMAILS. And moreover - the refund is just a half of my order. I wrote them back. And again - nobody answered. It looks like the company is trying to steal my money.

HORRIBLE COMPANY - their products are awful and they will not stop sending 20 emails a day - even after you unsubscribe.

They confirmed receipt of my return in mid September. I’ve called three times to see where my credit is to no avail. It’s Nov 20. It appears they are NOT processing returns. Beware of Bare Necessities!

Do not buy these bras,they are much smaller than your size. I will send you factory rejects. I have always been a 36DD, they sent ones labeled 36DD but are more like a 32C !!!!!! When you reach out to them they are not helpful. Overpriced factory rejects.

I ordered a bra at the beginning of September….and promptly returned because it didn’t fit. I waited a couple weeks but my money was not returned. I called 3 times about my refund. Each time I was given the same line…they were updating their systems and were going to escalate my return request. The last time I called, I told them that I believed they were hoping that I either got tired of calling about the refund or I forgot about it all together. I told the representative that I didn’t believe anything she was saying and that I was going to call the police and my credit card company because they were trying to steal from me….miraculously, whatever the issue had been from Sept. to November which kept them from refunding my money fixed itself in a matter of minutes….by the time I got off the phone with Bare Necessities, the refund was pending on my credit card.

Subject: Feedback on Return Policy for Bras Dear Direcctor of CS Ajit, I hope this message finds you well. I am writing to express my concerns regarding Bare Necessities's return policy for bras. I have been navigating the return process since April 2024, trying to find the right fit, and I wanted to share my experience with you. While I appreciate the helpfulness of your staff, the current policy that allows a refund only after 14 business days feels excessive. This extended timeline has made the process more daunting and disappointing, making it challenging to repurchase a new bra promptly. Improving the efficiency of the return process could significantly enhance customer satisfaction and streamline the shopping experience. Please consider my feedback and take steps to expedite returns in the future. Thank you for your attention to this matter. I look forward to seeing potential improvements in your return policy.

Sent merchandise back for a refund 1 1/2 months ago and still have not received refund to my CC. I have sent 2 messages on their actual site explaining the situation and have not heard anything back at all. I would expect to have heard something back after using their own link from their site, but still waiting a month later.

HORRIBLE customers service. I've been waiting a month for my refund to be processed, then there's a wait for the money to actually be refused after the month long process. You can't get through on the phone. The chat takes forever to get a response