Bare NecessitiesReviews of barenecessities.com

Someone told me about Bare Necessities since they carry bigger sizes for bras. My order didn't take too long to ship. However, I immediately returned the bra I ordered since it was horrible. I used the label that was in the package (USPS Return Parcel Service, which is notoriously ridiculously slow and stupid); there was an option to call for them to email you a different label for faster shipping (UPS/Fedex I guess). But, I heard their customer service is horrendous so I opted for the provided label. Anyway, I can't even remember when I returned it, but I am certain it was at least a month ago. Still no refund. Nothing. $33 wasted. I put in the tracking # online and it didn't work. Some dumbass postal worker could have stole it, I have no idea. All I know is I'll never use their website again.

I ordered 3 bras. All terrible. I had to pay $6.95 to return. Then I foolishly ordered 2 new bras and received them. They were good but it cost $5.00 to ship. That's $11.95. I will never buy from them again.

I have been a long time customer of Barenecessities since I became a rare size a good 5 years ago or so. Since then I have purchased I would guess over a thousand dollars worth of bras from them. All was well, until just before this Christmas when a package containing a large order was listed as delivered but I never received it. I was told when I called it would take 8 days for them to track the order. They are STILL trying to tell me they are waiting for order tracking now over a month later. However I received a call from FedEx just today to discover that they only just contacted FedEx today (suspiciously a day after I mailed BN to tell them if I did not hear from them by the end of the week I would be contacting my credit card company to report being charged for merchandise that was never delivered, hinky much?) and this is the first FedEx has heard of the missing package and since Bare Necessities waited so long FedEx can no longer trace the package (must be within 10 days which is WELL within the time when I called) Bare Necessities customer service denied this when I called back & claimed this was a SECOND round of tracing (why would that be needed) and I'm being told they "advise" me to wait until they are done. Yeah right. I suspect they are just trying to drag this out until it is to late for me to make a claim with my credit card. At EVERY step of this the customer service people (if I can even reach them without being shuttled to ordering instead when they are busy which has happened half of the time) have been rude and will not answer any of my questions. I just keep being told to "wait" again and again. Over a month of waiting is ridiculous. I've had five packages from other companies go missing in my lifetime and there has never been an issue before. Bare Necessities customer service is inadequate and rude and they cannot be trusted to deliver their merchandise even to long time high volume customers. I recommend Linda's Online instead. I used to order from them before I discovered BN and they even will go into their store to describe a bra for you if you're worried about something like narrow shoulder straps or other fit issues. They don't have the same scope of selection which is sad, but the customer service is AMAZING (or at least it was 5-6 years ago).

I returned several items, too late to get a refund. I knew I would get a sizable store credit so I decided to request an exchange right on the invoice of my returned items. Well, their policy (as I found out the hard way) is to charge your credit card AGAIN for the amount of the "exchange" that you thought you could use! You can't use the store credit they owe you! Had I know that, I would not have requested an exchange. I would have waited and used my store credit. So I will return the "exchanged" item, lose the $6.95 shipping fee and will wait for that refund. Then, once I'm done with spending the store credit I will not order from this company again.