carol
Rude customer service
As anyone knows that wears an unusual bra size, knows it is very pleasing to find a place that carries those. Recently, I ordered about $600 worth of bras from bare necessities, and was sent the wrong size. I ordered 4 of a favorite bra that I already own, the same size from the tag. However, I received the wrong size. I chose an UK 30F from the size menu. In the description, it says they are Euro sized, however the UK is in Europe and the none of the other sizes on the tag matched anything on the website dropdown size menu. I received size UK 30 E (Euro 65G). Both my old bra (UK 30F) say Euro 65G as well as the UK 30E that was sent. I called customer service and spoke with a very rude Jazmean, (yes, mean is in her name.) She was very rude, kept interupting and refused to listen. I don't think that she believed that I already had a bra with that size, I even offered to sent her a picture of the tag. Later, I tried to talk to head of customer service, but again, kept interupting and was rude and condisending. I understand Euro sizing, is Euro sizing, however, the old bra and new bra both say Euro size 65G, so you can see why I would pick the size from the website that correlated with numbers on the bra I already own. I have sent back the merchandise to receive a credit. I will not order from the company again nor recommend it to anyone. You know what they say in the customer service business, "Win an argument, lose a customer". In a world of social media, you can lose a lot of customers.
Response from Bare NecessitiesDec 9, 2013
Carol, I greatly appreciate your feedback. As the new leader of Customer Service at Bare Necessities, I take these reviews and comments seriously. I understand your frustration described above and would personally be thrilled to help you if you would allow. I do hope you will consider shopping with us again, we want you to be happy with your order, please feel free to call us at 877-728-9272 Monday-Friday 8am-6pm EST. Please ask for a supervisor and reference this post. Thank you and Happy Holidays!



