Bare NecessitiesReviews of barenecessities.com

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I placed an order through Bare Necessities about a month ago. After 1.5 weeks of placing my order, I received the incorrect order. They had placed someone else's order entirely (with THEIR receipt) in the package addressed to me - turns out that same woman had received my order in her package. I send it for return that following day. After several calls to BN customer service, I make it very clear that I do not want my items to be treated as a return, and I'm told as soon as they receive my correct order from the woman who received mine, they would automatically ship back out priority mail. 2 weeks later I receive the email that my order has been returned and my credit card has been refunded. Like I said, I had made several calls prior to this instructing them to NOT treat it as a return. Overall, the customer service team acted like this never happens before and despite several notes on my account, they keep calling it a return. I am not returning anything as I never received my order! They were not apologetic and/or willing to help me in anyway besides offering upgraded shipping, which i never even got since my order was returned. Once I called BN to confirm that I would not be receiving the order, they noted that "if the items were still available" they could re-charge my card and ship back out to me. You're telling me that even though I placed my order almost a month ago and received the incorrect order because of a mistake made on your end, I now have to wait to even see if MY items are still available? No thank you. I will gladly take my business elsewhere and you should do the same. Horrible, horrible experience. If I would have gone somewhere else from the beginning, I would have had my items a month ago. UPDATE: I was contacted immediately after posting this review and was put in contact with the supervisor. I had a much pleasant experience with her overall. She was very apologetic about the service that I received and offered to ship out my items for expedited delivery. The only problem I now have with this was that the items I originally purchased are now on backorder for the next 6-8 weeks so I had to order a different color. Not a deal breaker for me since I was OK with the available colors, just a little frustrating that because of a mistake they made on their end, I wasn't able to get what I originally ordered. I understand that these situations do happen, however, so life goes on. I'm glad I was able to end this experience in a more positive light. Because I have to order my bras online only, I'm sure I will be back to give them one last shot....

After looking at the comments on here I hope get my package it's been two days since I order and I haven't got a email saying it ship or anything