Bare NecessitiesReviews of barenecessities.com

Response from Bare NecessitiesJun 22, 2019

We are sincerely sorry to hear that you had an issue with the order you had recently placed with our company. Please be assured that you will absolutely receive the discount you were entitled to. The way our shipping works is that, in the case of multiple shipments on an order - as was the case with your order due to the items being on backorder - the initial portion of the shipment will be sent out at the list price, and the balance of the order will receive the ENTIRE discount that is applicable once it ships out from our warehouse. For instance, in some cases where there are items that are part of a "Buy 1, Get 1 Free" promotion, if one is in stock and the other is on backorder, then the first item will ship out at full price (so it will appear as though no discount is received), but then when the second (or free) item ships out, the entire discount will be received for the order and that second unit would ship out with no additional charge. The same is true of the items that you are awaiting delivery on. The 20% discount that you mentioned you had applied to the order will be applied - in its entirety - to the remaining balance that was due. We would never try to prevent our customers from receiving the discount they are entitled to, and in this case, certainly want you to receive the 20% discount that you had applied to your entire order of twenty pairs of panties. We sincerely apologize if that was not communicated clearly when you contacted our Customer Service Department. We do not seek to falsely represent ANY of our advertising, and there is in no way any sort of a scam with any merchandise offered on our site. We will gladly accept any return that a customer is not satisfied with, and promptly issue any credit that is due to our customers. We do appreciate your loyal patronage, and hope you will reconsider and continue to shop at Bare Necessities. If you have any further questions, or need any additional information, feel free to contact our Customer Service Department to speak with one a representative at 1-877-728-9272 from Monday through Wednesday 8:30 a.m. – 9:30 PM Eastern Standard Time and Thursday through Saturday 8:30 a.m. – 5:30 p.m. Eastern Standard Time. We would appreciate the opportunity to assure you that you will be receiving the discount you expected upon placing your order and would be happy to clarify any confusion. It would be our pleasure to assist you and we hope to speak with you soon.

Response from Bare NecessitiesJun 14, 2019

Thank you for taking the time to share your feedback about the quality of the stitching on the bandeau bras you had purchased. We are so sorry to hear that you were not satisfied with these items, and we would be happy to waive the return shipping fee for you as an accommodation. Please contact our Customer Service Department at 1-877-728-9272 so that a representative can assist you with this issue promptly. Our staff is available Monday through Wednesday 8:30 a.m. until 9:30 p.m. EST and Thursday through Saturday 8:30 a.m. through 5:30 p.m. EST. In regards to the review you had written, we do take the time to read each and every review before it is published to the site in case there is any inappropriate content and so that we can respond directly to customers who have questions about the product - and since we receive several hundred product reviews every single day, it does sometimes take our staff some time to get reviews published on the site. We sincerely apologize if there was a delay in getting your review posted, but that was in no way meant to be deceptive and was simply a function of our staff taking the time to look through the abundance of reviews before publishing. We truly appreciate your patronage, and hope you will return to our site again in the near future so that we may have the pleasure of assisting you with your intimate apparel needs.

Response from Bare NecessitiesMay 29, 2019

Thank you for providing this valuable feedback about the unfortunate experience you had recently with our overflow call center. We take this input very seriously and will be immediately launching a retraining with the staff that handles our calls when our internal agents are not available. We completely agree with you - no customer should ever be treated with anything less than professionalism, courtesy, and kindness - and we sincerely apologize for any inconvenience. We would appreciate the opportunity to assist you with your intimate apparel needs again in the future, and hope that you will return to Bare Necessities again soon so that we may have the pleasure of providing you with the superior level of customer service that you deserve.

Response from Bare NecessitiesMay 29, 2019

We deeply regret to hear that you were not satisfied with the item that you had purchased on our site. As is clearly stated on our site, "If you are returning a purchase, you are responsible for the return shipping. For your convenience, we include a pre-paid return label in your package. When we process your return, a fee of $6.95 will be deducted from your return credit. You can also ship your return back yourself. If you would like to ship it back yourself, we recommend using an insured, traceable method and cannot be held accountable for lost packages." However, if you contact our Customer Service Department directly via phone, e-mail or Chat, any representative would have been glad to waive that return shipping fee for you as a courtesy. Customer Service is our TOP priority, and we absolutely stand behind our products. We don't want you to be dissatisfied with any item - Spanx or otherwise - that you purchase from Bare Necessities. We sincerely apologize for any inconvenience, and hope that you will return to our site again soon so that we may have the pleasure of assisting you with your future intimate apparel needs.

Response from Bare NecessitiesMay 12, 2019

Hi Tammy - We are so sorry to read that you posted a review considering you haven't even had the opportunity yet to try any of the amazing items we have to offer in our vast assortment of swimwear. We fulfill hundreds of thousands of orders every single year and have been the largest online retailer of intimate apparel and swimwear for over 20 years, so it's unfortunate that the few individuals who were dissatisfied had the ability to sway your opinion. Sadly, people sometimes post feedback when they have something negative to say, but those who have a great experience don't always do the same. Our selection of bra-sized swimwear is unparalleled and we carry fabulous merchandise at competitive prices and offer Free 2 Day Shipping to boot! If you should change your mind, and decide to place an order with us, please feel free to contact our Customer Service Department at 1-877-728-9272 so that we may have the pleasure of assisting you. We would be happy to provide you with a courtesy return in case you aren't completely satisfied, but will do all we can to help you find the perfect swimsuit! We take great pride in providing outstanding service to each and every one of our customers, and would appreciate the opportunity to introduce you to all the reasons that there are so many loyal Bare Necessities patrons each year.

Response from Bare NecessitiesMay 12, 2019

We are sincerely sorry to hear that you had a difficult time determining the correct size and that you were unable to find the exact item you were looking for, but we are certainly happy that you found a bra to provide you the perfect fit and comfort you deserve! Our Customer Service Team would appreciate the opportunity to assist you again in the future and we hope that you are enjoying the new Elomi Nina bra that you had purchased.

Response from Bare NecessitiesFeb 19, 2019

We sincerely regret to hear that you did not receive your order when you initially expected to. Unfortunately, fraudulent purchases can be quite prevalent, and it is of utmost importance to us to protect our customers by contacting them to verify their purchase if there is any reason to suspect that their credit card may have been compromised so that they will not incur a charge that they did not personally authorize. Although we are of course disappointed to hear that the shipping of your order was delayed, it is always for the security and protection of the consumer that we make every effort to verify a purchase so as to ultimately ensure that our customers can have faith in their purchases on barenecessities.com. We apologize for any inconvenience and appreciate your understanding in this matter.

Response from Bare NecessitiesFeb 4, 2019

We regret to hear that you had an issue with the delivery of your recent purchase. It is never our intention to have customers purchase items from our site that they don't actually receive, and our site is absolutely not a scam in any way. Once the merchandise leaves our warehouse, and is in the process of being delivered by the shipper, the precise location of the actual parcel is obviously not within our control. In this instance, upon being notified that you did not receive the package, we immediately launched an investigation with the carrier who delivered your package to determine the exact GPS location that they had delivered it to and confirm specific details to provide you with. It appears that you might have misunderstood what our representative had explained, since we would of course be happy to send you replacement items, and we would never expect you to pay an additional shipping fee in this circumstance. We would definitely have provided you with a refund once the investigation with the shipper was complete. Since you have placed several previous orders with us for many years without incident, you are certainly aware that Bare Necessities is in no way a company that is looking to scam our customers. We would appreciate the opportunity to rectify this situation, and recommend that you contact us at your convenience so that we can assist you. To follow up to what you added above: The associate who had sent you that correspondence was referring to our "refund / reship" policy. Since we cannot ship merchandise out of our warehouse without there being a corresponding transaction, we would have issued a refund for the amount of the parcel that was lost in transit, and then we would simply create a new order so that we could reship the items to you and charge your card for the items shipping out. The refund and the new charge would have canceled each other out, and you wouldn't be out any additional funds, and we would have been happy to expedite the shipping in order to get the package to you as quickly as possible at no cost to you. The "fee" that would be incurred was simply referring to the fact that you would see a new charge on your credit card for the new items, but you also would have received a credit for the items that were lost in the initial shipment, so the net amount would be zero. Again, we sincerely apologize for any inconvenience that you experienced as a result of the package not arriving to you as the shipper claimed they had delivered it to you. It is extremely rare that such a situation arises, and we certainly wish it did not happen with your package, but we do hope that if you need any additional assistance in the future, you will contact our Customer Service Department so that we can work with you to resolve any such unfortunate occurrence. Thank you for your understanding in this matter. To reiterate what was previously stated: Bare Necessities is in no way a scam. Bare Necessities is a reputable retailer that never would participate in fraudulent activity of any kind. We would have been more than happy to accommodate your request for replacement items, but since you disputed the charges from your order we were never paid for the merchandise that we had shipped to you. At this point, in order to resolve this situation as a gesture of good faith, we will work with you to ship out the replacement items, and would simply need you to contact our Customer Service Department at 1-877-728-9272 from Monday through Saturday 8:30 a.m. – 5:30 p.m. Eastern Standard Time.