Bare NecessitiesReviews of barenecessities.com

Response from Bare NecessitiesJul 1, 2020

Thank you for providing your feedback regarding your recent order. We certainly regret that the item you were hoping to order was not available when you placed your order, but any time a product is not available for immediate shipment, it is clearly stated in bold print on the product page, as well as during the checkout process. We would never want to mislead our customers into thinking a product is available for immediate shipment if it is not in our warehouse and available for processing at that time. We are sorry to hear that there was an issue with the processing of your payment, but especially with a password protected form of payment like PayPal, it is of utmost importance to us to ensure the security of our customers' accounts. The authorization does take a few moments to process since our system communicates electronically with the financial institution that holds your account to verify that the funds are available to cover the purchase. This is standard practice for most retailers, and we certainly do apologize if that posed an inconvenience for you.

Response from Bare NecessitiesJul 1, 2020

We are so sorry to hear that you encountered difficulty when attempting to contact us regarding your recent order. As you are probably aware, many online retailers are experiencing extremely high call and email volumes during the current pandemic situation. Our Customer Service Team is currently working remotely as per state restrictions, and they are working tirelessly to still provide outstanding service to each and every customer. We certainly would have waived a return shipping fee if you erroneously received an item that was not what you had ordered, and apologize for any inconvenience. We value you as a customer, and hope you will reconsider and return to shop with Bare Necessities again in the future.

Response from Bare NecessitiesJul 1, 2020

Thank you for providing your feedback. We deeply regret that you were not satisfied with your recent experience, which is why our supervisor reached out to you the following day to see how we could accommodate you for the inconvenience. Just to clarify, when a return is initiated on our site, the customer has the option to select if they would like their refund issued as a credit to their original form of payment, or in the form of a voucher for future use. In the instance that an option is selected by accident, we can always reverse that, and have no problem doing so. Upon review of your order, I do see that your voucher was reversed to a refund as per your request. We have been dealing with extremely high call volumes during the current pandemic situation - otherwise we would have been able to process that request within just one business day, but in this case it did take a few days due to increased demand. Again, we sincerely apologize for any issue that occurred with your recent order, and we do hope that you will reconsider and return to shop with us again in the future.

Response from Bare NecessitiesMay 19, 2020

We regret to hear that the item that you purchased was not a perfect fit. Our knowledgeable team of Bra Fit Experts strives to provide every customer who contacts us with the opportunity to review their measurements to ensure that they will not only be satisfied with their purchase, but that they will look and feel fabulous in their new garments. If you had difficulty with the sportsbra that you purchased, we would be happy to facilitate an exchange for a different item that will provide you with the perfect fit you deserve. Generally, we are limited in accommodations we can offer with international orders, but we will certainly do our best to provide you with the best possible service and help you in any way we can. Feel free to reach out to one of our Customer Service Representatives via phone, chat, or email so that we may have the pleasure of assisting you!

Response from Bare NecessitiesFeb 19, 2020

Thank you for taking the time to provide your feedback regarding the fit of the garment you recently purchased on our site. We regret to hear that you were not satisfied with the quality of this item, and that it did not provide you with the perfect fit you deserve. We carry a vast assortment of styles, and our team of Bra Fit Experts would appreciate the opportunity to review your measurements with you and suggest some alternate styles you might like to consider that will hopefully fit better and be of superior quality. We did recently streamline our return process, so it should be quick and easy, but would be happy to assist with that as well if you have any questions about how to exchange the garment you had selected for one that will provide you with greater satisfaction. Please feel free to contact our Customer Service Department at 1-877-728-9272 at your convenience. We look forward to speaking with you!

Response from Bare NecessitiesJan 30, 2020

Thank you for taking the time to provide your feedback regarding the bras you had purchased on our site. I sincerely regret to hear that you were disappointed with the quality of the items you had purchased. I did go back and review your order history, and wanted to let you know that I don't see any correspondence with our Customer Service Team. Going forward, I would recommend that if there is anything at all you have an issue with, you reach out to our team of Bra Fit Experts who would be happy to assist you with getting any items replaced that do not provide you with complete satisfaction. The bras you purchased from our site are national brands that we don't personally produce, but rather obtain from the manufacturers to sell on our site, as do countless other retailers. Therefore, if you were to purchase the same brand somewhere else, the quality would be the exact same as you had purchased on our site. Your order history shows that you did not return any of these items - but in the future, if something does not meet with your satisfaction, we would recommend returning that garment to us so that we could replace it with something else if it happened to be defective in some way, and we would waive your return shipping fee so that you would not incur any additional cost in the process. We apologize for any inconvenience, and do hope that we will have the pleasure of assisting you with your future intimate apparel purchases.

Response from Bare NecessitiesDec 12, 2019

Thank you for letting us know that there was some confusion regarding the details of the promotion. We do our very best to clearly state any exclusions from promotions on our site, but know that sometimes it can be confusing when certain manufacturers do not permit their merchandise to be included in site-wide sales. Upon reviewing your order, I see that you did in fact receive the discount in this case as a courtesy. We are happy that we were able to accommodate your request, and hope you will reach out to our Customer Service Team when placing future orders if you have any questions at all. We always appreciate the opportunity to connect with our customers, and your satisfaction with our site and the merchandise we offer is of utmost importance to us.

Response from Bare NecessitiesDec 12, 2019

We regret to hear that the garment you purchased was inaccurately sized and you needed to return what you had ordered. Unfortunately, there is sometimes a degree of variance in sizing across brands, but we would be happy to assist you in selecting the appropriate size in any of the styles we offer on our site. Please feel free to contact our Customer Service Department to speak with one of our Bra Fit Experts at 1-877-728-9272 from Monday through Wednesday 8:30 a.m. – 9:30 PM Eastern Standard Time and Thursday through Saturday 8:30 a.m. – 6:00 p.m. Eastern Standard Time.