Bare NecessitiesReviews of barenecessities.com

Response from Bare NecessitiesJun 22, 2021

We are truly sorry to hear that the delivery of your order was delayed due to issues with the carrier. Once the parcel ships from our warehouse, we rely on the carrier to deliver your order in a timely manner, and when that does not occur as expected, sadly it is a circumstance beyond our control. We strive to fulfill all orders in a prompt fashion, and when your parcel was not delivered as expected, we issued you a full refund for the price of your order. We reviewed the correspondence pertaining to your order and do see that once you did receive the order, a return label was mailed out to you the very same day you requested it. We sincerely apologize for any inconvenience and hope that we will have the pleasure of assisting you with your intimate apparel needs again in the future.

Response from Bare NecessitiesJun 22, 2021

We are so very sorry to hear that your order was lost in transit by the carrier. We are just as disappointed as you are that this unfortunate situation occurred. We see from your order history that you have been a loyal customer of our site, so you know from past experience that we endeavor to fulfill every single order in a timely manner, and would never want a customer to be out funds for goods that the carrier did not deliver as expected. We are glad that our supervisor called you immediately and issued you a full refund for the price of your order - as well as a generous credit to apply towards a future order - and we certainly hope that serves to prove that we value your patronage. We sincerely apologize for any inconvenience and do hope that you will reconsider and return to shop on our site again in the future.

Response from Bare NecessitiesApr 28, 2021

Thank you for taking the time to share your valuable feedback with us. We sincerely apologize for the inconvenience that you experienced when your parcel was lost by the carrier. We are equally as disappointed as you are that this unfortunate situation occurred, and wish that the package had not gotten lost in transit. If for any reason, FedEx does wind up locating this shipment and returning it to our warehouse, we will reach out to you promptly to let you know so that we can assist you with placing a new order. It is frustrating to us that we endeavor to ship out orders promptly so that we can strive to deliver complete satisfaction to our valued customers, and then occasionally a carrier does lose a package, but that is a circumstance completely beyond our control and we do hope that you will return to shop with us again in the future. We regret that this order did not reach you as expected, but we truly appreciate your patronage and look forward to having the opportunity to assist you with your future selections.

Response from Bare NecessitiesApr 9, 2021

Thank you for sharing your valuable feedback with us. We are so sorry that you have not yet received the item you had ordered. Unfortunately, many manufacturers are still contending with significant shipping delays due to the current COVID-19 situation, and shipments are not always received in our warehouse when expected. We always strive to notify our customers of any expected delays, and would be happy to assist you with selecting an alternate garment that is in stock and ready to ship out. We would gladly accommodate you by upgrading the shipping method to ensure you get the item you need as quickly as possible. We are just as disappointed as you are when we are unable to fulfill an order due to production issues and manufacturer delays, but would truly appreciate the opportunity to resolve this issue for you. Please feel free to reach out to our Customer Service Team at 1-877-728-9272 so that we may assist you. We appreciate your understanding and your loyal patronage.

Response from Bare NecessitiesMar 28, 2021

Thank you for letting us know that there was an issue with your recent order. We just reviewed your order, and the size that you had selected for the two styles you had ordered was 38DD. This would have been clearly stated during the checkout process, and also on your order confirmation, and then again on your shipment confirmation. If you had contacted our Customer Service Team to let us know that was not the size you intended to order, we would have promptly rectified that for you so that you received the size you needed. We are so sorry for any inconvenience, and will be more than happy to have a member of our team reach out to you on Monday to assist with getting this resolved. We have waived the return shipping fee on your order so that you will not incur any cost to return these items to us, and have initiated a return so that you will receive a prepaid return label via email. We want to be able to assist you with getting the size that will provide you with the perfect fit, and will expedite the shipping at no additional cost to you so that we can get the new garments to you as quickly as possible. We value you as a customer, and look forward to speaking with you soon to get this all taken care of!

Response from Bare NecessitiesJul 18, 2020

Thank you for letting us know that the size you ordered did not meet with your satisfaction. We are so sorry to hear that these garments did not provide you with the perfect fit that we strive to assist our customers to achieve. We know how challenging it can be to navigate the differences between the different sizing based on where the bra is manufactured and would be happy to assist you so that you can find a bra that will fit just right. We have a team of knowledgeable Bra Fit Experts who are familiar with the size variations between the US sizing and the EU sizing who would gladly review your measurements with you and guide you towards an appropriate selection, and also provide you with the features and benefits of the garments based on a comparison among the assortment of price points that we do have to offer. In the future, please keep in mind that we will gladly accept returns on garments that are unwashed, unworn, and with tags attached - so if there is something that doesn't work out for you, it can always be returned for a refund or a credit towards a future purchase. We hope you will return to Bare Necessities again soon so that we may have the pleasure of assisting you!

Response from Bare NecessitiesJul 1, 2020

Thank you for letting us know about your recent experience with the garment that you purchased from Bare Necessities. Our team of Bra Fit Experts is always happy to assist with the process of choosing the right styles and helping to determine your accurate size - but just like with jeans, or shoes, sometimes sizes can vary a bit, and not all styles will fit exactly the same. We are so sorry to hear of the discomfort you felt, and we never want our customers to be stuck with a garment they are not completely satisfied with. Just to clarify, our return policy is 60 days, not seven days - and as is clearly stated on our website, we have modified our return policy during the current pandemic situation so that any item purchased from January 1st through now can be returned through August 1st - which is among the most flexible policies you will find from any retailer. There is nothing more important to us than the loyalty of our customers, and we go above and beyond to ensure every individual we interact with is handled with care and empathy. Since we are currently receiving extremely high call volumes and an influx of emails, our Customer Service Team has been keenly focused on providing superior service to our customers who are reaching out during these trying times, and we apologize that we have not yet had the chance to publish your product review, but we will certainly do so as soon as possible.

Response from Bare NecessitiesJul 1, 2020

Thank you for providing your valuable feedback regarding your recent experience with Bare Necessities. We sincerely apologize that your parcel was damaged in transit by the carrier, but upon reviewing your order we do see that you were issued a full refund just a few days after posting this review. We pride ourselves on providing outstanding service to every single one of our customers, and are regretful that we were experiencing such high volumes of emails at the time you corresponded with us due to the pandemic that it took a few days to process your request. We do handle all inquiries in the order they are received, and are receiving quadruple as many customer contacts as we normally do, so we certainly appreciate the patience of our loyal customers during this trying time. We hope that you will continue to shop with Bare Necessities in the future - as you have for the past several years - so that we may again have the opportunity to assist you with your intimate apparel needs.