Banner HealthReviews of bannerhealth.com

My husband (92) and I (79) switched from Cigna to Banner January 2026. We could not get an appointment with an MD at Arcadia facility for 4 months, so we agreed to meet with a PA. DISASTER. My husband got an ECHO on March 31. Today is April 24, and we still do not have the report because it has not been reviewed and sent to us. I have called and talked to 2 people - to no avail. I could go on, but suffice it to say, I believe our PA (less than 3 years in practice) is totally overwhelmed and is not getting any support. I could go on, but you get the idea.

Can I give a place zero stars? Because this is the one that truly earned it. I came to the office on a Saturday when symptoms of UTI my PCP and I were monitoring, flared up again. Because I couldn't see my doctor until the next week I went to urgent care. No word of a lie, The doctor suggested that I was MANIFESTING my symptoms. She asked me to provide a swab sample, at which point I called her back in because the swab had fresh bright red blood on it. She informed me it was from my period, which I said finished over a week previous. I let her know I have NEVER spotted bright red blood that long after my cycle However she insisted AGAIN it was from my period. Did not give me any medication. Sent me home basically telling me to relax. Less than five hours later, I was in the ER with more blood, overheated, and dizzy. The helpful staff in ER immediately identified that what I was saying was true, provided me with medication and helpful advice and sent me on my way. Banner completely WASTED my time, IGNORED what I was saying, caused me to go to the very expensive ER for something within their capacity to provide care for, and then sent me their bill for the absolute time-wasting-nothing they provided.

MD Rashi Agarwal is hands down the worst “Doctor” my wife and I have ever had to deal with! Please do yourself a favor and avoid her at all costs and save your money. Inputting things in charts that are completely irrelevant to the visit and bed side manner is horrible we drove almost an hr and wasted 50 bucks on her. Do yourself the favor and avoid her.

They will always be a horrible hospital JUST STOP GOING HERE! Like if you work there you have the power to be better you can and you choose not to be helpful caring or even intelligent they sit. Give don’t care about people simply jus the money (don’t even make much)

These people suck so bad it’s crazy

Over the past week I spent hours on hold (or giving a call back number so that someone would call--which didn't happen) trying to get information about why Banner Home Health shows that my 74 year old husband does not have an account after nearly two years paying a monthly bill for at home supplemental oxygen. Nothing has changed, i.e., insurance is still the same, the equipment he needs is still the same--but the online portal shows there's no account. I've spoken to three different people in customer "service" who don't have an answer. The last person said they will "escalate" this to management and if they haven't called back within two weeks I should call them. I'm beyond frustrated. I'm just trying to do the right thing by paying the bill to ensure that my husband continues to have access to the oxygen concentrator that keeps him alive.

Let’s start with no employee introduction or identification verification from healthcare providers to patient or to verify patient, there was NONE! The egregious HIPPA violations, literally one after another after another, zero patient privacy. I went in for what I thought was possible foot fractures and have never had or experienced such twisting, pulling and prodding during an xray much less a foot xray. (I used to work in an excellent hospital in Diagnostic Imaging, although they did not know that.) After what I believe to be possible false readings due to someone coming up and asking me if I had come in for something totally different with a different name, I was sent to Ultrasound for possible clot. One leg was examined by a student who go kept acting as though she had found something, leaving the room several times to bring in several different techs to examine her findings which were negative I guess, according to the techs. After waiting for an hour to be taken back to the hallway I was in, I was asked if I knew where I came from and where I should’ve returning to. Once making it back to the hallway I could see the results were in but waited two hours to be told, “ Everything was negative and they were passing the buck. To follow up with some other doctors.” I said I’m in pain and had requested blood work to which I was asked, “ What are you wanting us to find?” By the doctor the one and only time I saw her, although she is not the doctor on my one discharge paper that has no results listed, not even a bp or temp. As a new patient and new to the area, I was not asked about ANY previous health issues nor was I asked about any medications prior to being handed ibuprofen and two norco pills. In the hallways there were dozens of healthcare providers and students just hanging out together, laughing, complaining and being loud. It was like a party while there were extremely sick people around. I have never seen such medical negligence in my life!

If you want to get your blood pressure up, try to call Banner on the phone to initiate service as a new patient or to communicate with any of their providers. Their firewall to prevent communication only frustrates! If you have a choice, go anywhere else!