Banner HealthReviews of bannerhealth.com

I went into the hospital the other night was a bad stomach ache having to go to the bathroom but unable to. Everything I did at home from the enema to suppositories to eat and prunes and drinking miralax and magnesium citrate is what they gave me there but I had also did that at my house. Was still unable to go and they release me and let me go home. Still severely bloated and hurting. Are you kidding me? This is a hospital or at least was supposed to be. Very insensitive care team horrible experience. If you have a loved one that is about to receive critical Care there I would reconsider.... They won't get the care they need and they could possibly not let them live.

We went to Banner health for the birth of my child and they took great care of my wife and child. The staff was tremendously helpful and knowledgeable. I would definitely recommend Banner to anyone who is going to have a child. All the doctors nurses and everyone else who works there was very nice and they showed a lot of compassion.

I am writing to express my disappointment with my bill from Banner, coupled with service I received from Banner. I was in Banner for about 20 minutes, I had a very minor cut which was looked at (after which I walked out of Banner), and for that I was charged nearly $400 out of pocket (after insurance). Again, given the minor degree of my cut, I walked out of Banner very shortly after arriving, but Banner still charged me nearly $400. I am not satisfied in any way whatsoever with the treatment I received given, relative to this bill. The Banner center I went to was in Scottsdale, Arizona. I am not happy whatsoever with my overall experience.

I have had so many poor customer service experiences with Banner Health that I finally felt compelled to share online so others may proceed with caution. While I have had one or two positive doctor experiences and appreciated their care, it was rare and isolated. The back office (scheduling and billing departments) must be incompetent because they can't be that malicious. On one visit with a podiatrist, she consulted with me for 10 minutes and then prescribed a lotion. I then received the bill for procedures that I never heard of and were never performed - $450 worth. It took me over a year to finally resolve the matter with many phone calls and emails. Scheduling is a whole other negative experience that I have never encountered before in my life. I recently had to move one of my appointments due to a conflict with one of my regular doctors. The next available appointment? 7 months later to see my own doctor! The typical experience involves navigating through lengthy IVR prompts, waiting on hold for a minimum up to a half hour and then connecting with a remote agent. When I asked if I could go on a cancel list, the response was; "we don't maintain a cancel list, you have to keep calling back every day to see if there are any cancellations". Back east, I can call a hospital, clinic or doctor's office, speak with someone immediately and schedule appointments rather quickly. I don't know if this is just the Tucson health care experience in general (many of my friends and family have had similar stories), but Banner is at the bottom of the customer experience scale. Perhaps they should take a hard look at their patient journey map. If they really cared, they'd have to change their process and improve the experience. 7/23/24 This is a follow up to my review. The office of my favorite doctor actually did follow up with me and rescheduled my appointment for early September, instead of January, 2025. They would have scheduled me sooner, but I had conflicts. I have increased faith that they are now trying (not sure if it’s the result of this review or my dissatisfaction I expressed with the agent I spoke with) to better serve their patients and there is hope.

My Experience with many areas has usually been excellent. With health plans and hospitals. My personal experience has been better with Banner than other hospitals over many decades. Emergency Rooms are pressure cookers requiring fast evaluations. The amount of my being improperly Banner evaluated was one time and still deserves Five Stars. My most recent experience started Sept 8, 2023. My visit Saturday was in response to an ER Sept 9 experience from another group. It was most important that I have a realistic picture of what I must contend with. Getting through on the phone and interaction was superior as well as Emergency Room and then care once inside. With Banner they seem to do more with less and none of the questions being voiced numerous times. My reaction was, staff is better coordinated. It also permits faster services.