BankrollaReviews of bankrolla.com

I like the games and gaming experience/algorithm, But unfortunately after making two deposits I have won a substantial amount and the redemption process is a real pain in the butt I've had to send documentation twice yet I still haven't been approved for redemption why is it so easy for you guys to take my money off my card but it's a pain in the butt for you guys to redeem and send the money back to me .. I will say that they do respond to the emails but it just seems like they're dragging this process out and I would like to get paid a lot quicker

It’s simple in the best way possible. You don’t feel lost or overwhelmed at any point.

I won $300 on St Patty's Day of this year March 17th 2026. Here it is March 31st going on 10 days.... 10 business days I might add and I still do not have that money. I am very displeased with this casino I will never ever play this casino again. There are reviews on here where people have won money. One certain lady stood out to me I could not believe it She won in February of 2026 and she is still waiting to get paid out by this shady ass casino. I'm just going to call my lawyer🤷 And I'm also contacting the better Business bureau

UPDATE: redemption received: be prepared to wait Submitted my redemption on 325.... It's now 3/30 and every time I reach out to the help or the support department they tell me sorry we're just busy but I promise you were getting it done as fast as possible and I don't believe that but I still don't understand why most of the review sites for casinos say it takes about 2 days for you to get your redemption when it's been well over 5 and I haven't even gotten an email from them letting me know that they got my redemption so I'm still waiting. And support doesn't seem to care so this is my review

No weird glitches or slowdowns, even after using it for a while. That’s a big plus for me. It stays stable the whole time, which makes the experience much more enjoyable.

It started out as a very good relationship and ended up as a very bad divorce. With no explanation of what went wrong at least that I can understand since I don’t speak lawyer speak. At first, I had a hard time going to verification. They kept on wanting Different pictures, I would then send them and they would deny it without any explanation of what I can improve on. But the big break up on this one happened on this past Thursday, March 26. Let me just say that I have payed and payed well over a $100. The night before I had a had a redemption that was in process. I canceled the redemption because I was winning more sweepstakes coins to add on. So just like the redemption process says you can cancel the redemption and then resubmit it. That’s what I did and on Thursday the 26th. I got an email stating that they canceled the redemption and that also my account was suspended. I have sent multiple emails stating that I have no idea what happened and to get a better explanation of what I can do going forward. They pretty much said that they are canceling everything that I am can no longer play the game as my account has been frozen and I’m unable to get on. Below is what was sent to me and if this can help anybody go on forwards, please stay away. Our Compliance team has completed a thorough review of your account, including account activity, gameplay, purchase history, and your redemption request. Following this review, we determined that your activity falls under promotion abuse as outlined in Clause 9(a) of our Terms of Service. As stated in Clause 9(a): “If we reasonably determine that you are violating these Terms, the Sweeps Rules, or other applicable terms, or abusing a promotion to gain an unfair advantage, we may withhold, deny, or cancel any associated Sweeps Coins, Winnings, bonus, or benefit at our discretion.” Based on these findings, adjustments were applied to your account. As a result: • Your pending redemption has been cancelled • Access to Promotional Mode has been restricted Please note that your purchased Gold Coins remain fully available on your account. Your account continues to have full access to Tournament Mode, where no non-compliant behavior has been observed. So I hope that my redemption loss of $300 will help others to stay away.

They won’t cancel account, just keep begging you to stay. Terrible site, avoid … update, they still lie and beg

Everything loads quickly and just works the way it should. No bugs, no weird moments, which is honestly refreshing. You don’t get that frustration where something breaks or slows you down. It just stays consistent the whole time.