Barclaycard USReviews of banking.barclaysus.com

Do not get this credit card, there's are plenty of other places that will protect the consumer. If you have a dispute they will not help you when when they know it's in to your favor. The absolute worst credit card I have every had. I closed it!!

I had to dispute a charge on my account on Barclay Arrival master card I couldn’t remember my verbal password. They sent me to security department and after being on hold forever, they said i had to Fax or Mail my drivers license, social security card and a bank statement, All the other cards just ask for some information or send a code to your phone and you can set up a new password but No they refused to help I faxed the required documents and called again, first agent after 15 minutes said she had system problem and transferred me to someone else without explaining to her what the problem was so i spend another 15 minutes with this one who said i have to wait 10 to 15 days for them to Process , and when I tried to explain that i might have to loose the window to dispute she hung up on me. This is inconvenient and may cause me loose money.

I had been an Excellent Customer for over a decade . I am what you call a transactional customer . I paid my bill in full every month , sometimes even twice a month . I travel a lot , and enjoy myself , so being someone that used my card often , never paid late , and never had a single charge back makes me an excellent customer . I had a high limit and in the last 3 years they cut my credit limit 3 times ! I have never been late on a payment ever !!! The 3rd time I said ... enough is enough. I cancelled my card unceremoniously and without a doubt Barclays Bank does not care about their customers ! Why does anyone want to do business with a company like that ! I don't and I won't . I went immediately to a Small Bank , they are still out there , and they welcomed me with open Arms !

For no reason, Barclays just my credit line to a useless level (I have an 800+ fico). As you know, when your credit card line is cut, it has a negative impact on your credit report. Their notice of the cut offers I can go online to apply for a credit increase but it will result in a credit pull - Yet another credit hit to restore my credit line! All the times I have had to deal with them the service has been the worst. The only reason I have not closed the account is the negative credit impact of doing so, that ends today, Barclays you cut my credit line, I cut you.

One of the worst banks to own a credit card. I am not the least surprised to read the tons of negative reviews. The level of customer service is appalling, and their so-called security department is utterly crap and useless. This is the worst bank to deal with. I encountered a major security breach with them while speaking on the phone, and it is clear that someone from their staff was involved.

I’m a responsible borrower working to rebuild my credit and recently called Barclays about their practice of lowering credit limits immediately after large payments. I was shocked to learn this is intentional and non-negotiable. This tactic punishes customers for paying down debt, destroys credit utilization ratios, and completely undermines any effort to improve financial standing. When I shared this feedback with a representative, it was dismissed without concern or explanation. Barclays is the only lender I’ve worked with who penalizes responsible repayment. This is a predatory business practice, and I would strongly caution anyone considering opening an account with them. If you’re trying to improve your credit, look elsewhere. There are plenty of lenders who actually support financial recovery and don’t sabotage your progress.

This is the third time they offered a special rate and didn’t honor it!!!

In October 2024, my credit card account was hacked, I was notified that my profile information had been changed. I quickly acted and updated all erroneous information, changed the password and notified your company. During the conversation, the representative reviewed recent charges and there were two that I did not recognized and I stated that those were FRAUDULENT! Since I was out of the country at the time, I locked the card and added a secret password. I DID NOT receive any communications from your company regarding the FRAUD investigation, alerts, and emails from this time forward. I was notified from my credit bureau in January 2025, that the account balance payments had not been made in the last 60 days! I attempted to access my account and was unable since the password and telephone number had been changed!! Thus, I could not reset the password!!! I called immediately but I could not find my secret password. When I did call again, on Jan 17, 2025, I discovered that all of my profile information had been FRAUDULENTY CHANGED AGAIN!! The November, December and January statements were sent to two different FRAUDULANT people and address! BTW I was on hold for over 75 minutes before speaking to a representative!!!! During the conversation, the representative reviewed the transactions and there were two that were fraudulent and would create a fraud case. I asked how long it would take to process this and was informed 30 days. BTW I was on hold for over 75 minutes before speaking to a representative On February 17 2025, I called and spoke to a fraud department representative, Lesly, and she informed that the fraud case, opened in Jan 2025, was idle and she would do a manual push for investigation. Again, the process would take 30 days for the investigation. I request that a recap of our conversation be sent via email or letter be sent to me, and Lesly stated that she would and it would show up in the documents folder in my account. The fraud case number given to me was: 00043931323 BTW I was on hold for over 45 minutes before speaking to Lesly. Earlier this week, I was notified that my account had been closed due to non-payment, even though I was under the impression that there was a fraud case open. On February 20, 2025, I checked my account, not finding any document I was promised. Thus, I called again! This call started at 11:32 AM! Spoke to Daisey and described the issues with my account. I requested that I speak to her supervisor, she transferred me to a fraud supervisor, Atanas, at 11:45 AM. Again, I had to repeat my reason for my call. I stated the whole story to him. He first stated the fraud representatives are not able to sent out any communications, so Lesly lied to me and he agreed! He also went over the transactions since October 2024 and there were none! So back in Oct 2024 and Jan 2025, I reported two fraudulent transactions and now they are no longer in my account? Where they removed? AND the fraud case number was not valid! I asked Atanas how I can get all the late, interest and other fees reversed, he stated that the collections representative could take care of this. He transferred me and Shawna was only able to reverse some of the fees. But not all! She transferred me to Debra. After explaining to Debra my issues and frustration, she was able to reverse all of the other fees and charges. After reviewing all of the transactions since Sept 2024, I acknowledged that I was responsible for two transactions and I will pay for those. I then asked how I can get my account re-established, with my previous credit limit and she filled and submitted a form to do so. Since the closing of the account, the reporting of late payments and the reduction of available credit to the credit bureaus, my credit rating has taken a major hit!! All due to my account being HACKED TWICE! I am DEMANDING that BARCLAYCARDUS do the right thing and reinstate my account with my previous credit line and notify the credit bureaus of the correction!