Barclaycard USReviews of banking.barclaysus.com

In processing my application, they requested I fax the front and back of my drivers license and social security card and gave me a number to fax it to. I called a couple of days later as it did not seem right - one of their representatives said that is not the process nor the fax number and it was a scam, they sent me to a supervisor who confirmed and asked me to mail the information. After requesting another manager I got a call back and was told that I should not have been asked to fax it but need to send the documents - SCAM the people I spoke to are all offshore and not in the USA. When I told them to cancel my application, they again pushed for me to send my personal information via mail. No emails or letters from Barclaycard this was all requested over the phone

Barclaycard is the absolute WORST!!! I've had my card for YEARS, and suddenly - and without ANY advance notice on their part - my credit limit was lowered from $16,000! I found out when I received my monthly statement from them and noticed that the credit limit had changed. Of course I called them immediately and spoke to someone who could barely speak English. I went through the torture of lifting my credit report freeze so that they could run my credit again - only to be informed that they would not reinstate my original credit limit that I've had FOR YEARS. I told them to immediately cancel the card if that is the way they treat longtime customers with stellar credit. All this happened on January 29, 2025. AVOID BARCLAYCARD AT ALL COSTS!!!!

They do not have an online tool to submit dispute unlike other major US credit cards. We are in 2024, we need to mail physical copies of proof to file dispute. And even after filing dispute with all valid documents and proof, the case is always closed in favor of merchant.

If you ever want to dispute a charge, they'll side with the merchant, even though I sent them emails from the merchant stating they would credit my card back and failed to do so. Barclays still will not dispute the charge. Their call center is of course, overseas, and they are just "robots" that don't help at all. I'll have to file a suit against the merchant now. They do not protect their customers at all. Stay away from this card!

Had a Wyndham credit card with them for over 10 years. Went onto autopay and they took two payments of $518. I asked for the $518 back and was told that they - a bank - couldn't put it back into my bank but if I hadn't spent it in 3 months, they would send me a check. Took an old card to Yellowstone - staying at Wyndham, so they declined it. I called and explained I had brought an out of date card with me. Their reply? we sent you a replacement in May, nothing we can do. So much for customer service. I asked my bank why the money could not be returned and they said there was no reason.

Was a customer for over 10 years. Never late, credit rating high 700’s to 800’s credit limit $12,000. I always manage my credit closely and follow the less than 3% credit usage suggestion. Well without notice this company sent me a notice that said because my highest balance this past year was 5,000 that they were reducing my credit limit to this amount going forward. They did not care that this impacts my credit score with my credit available vs credit used. This is garbage and underhanded snd totally unacceptable so because I manage my credit appropriately and pay my bills I am punished for this? They just sent me a new card which will sit in the envelope until next year. I will never activate it or use them again. They might as well deactivate it now for no usage. Garbage!! This is new, what happened to them? I had the same credit limit for 10 years with no issues. I don’t get it?

This company is a JOKE and deserves only a poor rating of NO points or stars, and has created a nightmare for me. They allowed a rebill of a disputed amount charged with a website company with whom I was dealing WITHOUT CONSULTATION OR AUTHORIZATION. These people do NOT document anything - so when call customer service no one has records of transactions, disputes, and other issues so you might as well talk to a wall. They are grossly negligent in all manners of business. I have had to fight and fight with them even after proving the charge was fraudulent. I've gone to the credit bureaus, and the CFPB -only to continue fighting. My credit scores have been in the 800s most of my adult life, and Barclaycard enabled this underhanded, disreputable website company to double bill me fraudulently. Further, my card number and SS number were fed to the dark web and unknown entities made purchases on that number because stupid Barclaycard would not cancel the card or even reissue a new card. So Barclay is holding me responsible for the bogus charges that I did not accrue. FIND ANOTHER CREDIT COMPANY - these people should not be in business.

I have been a loyal customer for over six years, but my recent experience with their customer service has been extremely disappointing. Without any prior notice or explanation, my account was suddenly closed. When I contacted customer service to resolve the issue, the situation only deteriorated. The representatives I spoke to were not only unhelpful but also rude. Communication was frustratingly difficult, with one agent hanging up on me after a 30-minute conversation. To make matters worse, another representative provided me with incorrect information. Overall, this has been the most frustrating and unacceptable customer service experience I've ever encountered