Barclaycard USReviews of banking.barclaysus.com

I had a decent experience with Barclaycard for a few years, but that changed instantly over a simple ebook purchase. They flagged the transaction and locked my account, which is fine—until I tried to resolve it. I called multiple times and was connected to an offshore support team (India / Thats Right People! Scam Central) that demanded I fax my original Social Security Card and Birth Certificate. This is not standard protocol for any modern financial institution and felt like a massive security risk. When I refused to send such sensitive documents via fax, they completely bricked my account. I spent the next six months paying off my balance on a card I couldn’t even use. To make matters worse, once the balance was cleared, they sent me a new card but refused to let me activate it. If you value your time and the security of your most sensitive personal documents, stay away from this company. Their "security" measures are archaic, and their customer service (Indian Based) is a bureaucratic nightmare. Be extremely careful—they will hold your account hostage for info you should never be faxing.

Firsr, Barclays cancelled my card without notice even though the card is good through 10/27 and I have outstanding credit. Several reasons given, none of which were truthful. I had to call them to issue a new card. Now I am overseas and they have provided no support in helping me receive the card. It has sat in the local Fedex office for 3 days undelivered. I chatted at length this morning with the customer representative at Barclays, a fellow by the name of "Ronel" who flatly refused to anything more than "reassure me" that the card would be with me by tonight.I could clearly see on the FedEx website that it has been sitting undelivered for 3 days. Guess what? Still there. Asked to speak to a supervisor and he said I could be called back in ONE OR TWO DAYS. Ronel could have just told the truth that there was nothing he was able to do, and I would understand that, but to continue to gaslight me is unacceptable. Goodbye to Barclays, American Airlines made the right move in tossing you for Citibank.

I’ve been really disappointed with my experience using my Barclays credit card. When I had an issue with a purchase and needed help resolving it, their customer service was less than helpful. I reached out multiple times hoping for clear answers and support, but I mostly got vague responses and little follow‑through. What should have been a simple issue to fix turned into a frustrating process that left me feeling ignored as a customer. I have since cancelled this card and would not recommend anyone get it.

The worst customer service. I thought I paid off my balance but I had a hidden fee of $4.00. I ignored the payment since I thought it was a mistake. After 1 month, it grew to $8.00. The rep would not waive the late payment!! Buyer beware - purchases accrue an interest rate of 33% - probablly one of the highest rates in the industry.

Be really careful with this credit card company. I have automatic payments set up on my credit and every month, even though it pays, the account says “past due” and tacks on a charge do the next month. It took me almost a year to realize what was happening. I called multiple times, got the run around from every customer service person who gave me the most outlandish reasons for this. I literally lost hundreds of dollars to this company. Then it’s “oh well we can’t change the minimum payment because our system can’t recognize the payment was made on time”, so they tell you they will credit your account and they don’t. I have started paying a week early now to make sure this doesn’t happen, and that if it does they can’t try and be like “oh well the payment posted next day”. It’s literal theft.

I am a great customer. I make the full payment every month. I never pay late. I got the card because my girls love GAP & Bananna Republic. I made a purchase with another company, using the card and the merchandise was stolen off the truck. I opened a case and no one at Barclay searched anything and charged me fully for the purchase and when I called no one spoke English and they stated they would re-open the case. I am Barclay's customer - not the other way around. I closed out the Card, was able to dispute the purchase and get all my money back on the card. Barclay lost a good customer today.

Barclays are crooks! They repeatedly lower credit limits, sometimes causing the account to be over the limit. Stay away from them!!

Worst credit card ever!!! Wish GM wouldn't of ever sold out to them.