"Bandicam Company" develops and distributes Bandicam and Bandicut.Bandicam Screen Recorder is very popular game and screen recording software which makes it possible to record a certain area on a PC screen, or a program that uses the DirectX/OpenGL graphic technologies. Bandicut Video Cutter is super-fast video cutting software which allows users to trim parts of video quickly while keeping the original video quality."Bandicam Company" also provides Capture Library (Bandicam SDK) and Video Library/SDK which are used in major game companies such as Nexon, Tencent, Ubisoft etc.
Bandicam Company (bandicam.com) has 204 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
Also known as
bandicam.com
Website
bandicam.com
Category
Internet & Software
Location
Irvine
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 15% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
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Kenne Bandicam und Bandicut seit Jahren als einfach und zuverlässig, Update problemlos funktioniert
EL
Egor L.
My lifetime license isn't that lifetime…
My lifetime license isn't that lifetime anymore -- they want me to pay more for the updates now. That's not what they promised when I was buying this software.
Response from Bandicam CompanyDec 2, 2025
Dear Customer,
Thank you for your long-standing support and understanding.
We appreciate your interest in Bandicam 2025. However, we regret to inform you that we will no longer be able to provide free version updates for the upcoming Bandicam 2025 release.
For licenses purchased before 2024, our standard guarantee included free technical support and version updates for one year from the date of purchase. We are proud to have offered these free updates for over 15 years, far exceeding our initial commitment.
We want to assure you that your current license allows you to use Bandicam 2024 permanently. Even after the release of Bandicam 2025, Bandicam 2024 will continue to be supported, meaning you can keep using it without the need for an immediate upgrade.
If you require the Bandicam 2024 installer, you can download it directly here: https://www.bandicam.com/downloads/old-versions/
We truly value your continued business. Your feedback remains essential to us, and we are committed to continually striving to offer the best possible experience for all our users.
Thank you once again for your cooperation and understanding.
Sincerely,
The Bandicam Team
BK
Brian K.
Easy to use & setup
Easy to use program and excellent tech support, if & when needed.
CP
Customer P.
Very capable video tool
Easy to use, but still very flexible with a lot of useful functions. I am very satisfied!
CU
customer
I have one compliant
I have one compliant - I am not able record in format 1440
Thanks so
Alfred Rulenz
BB
Blue B.
Excellent software, great value!
I've used Bandicam and Bandicut for a couple of years now and am extremely happy with it.
It does everything is supposed to and itnhas a friendly user interface.
LB
Lavington B.
Renewed review: Bandicam’s software works in some circumstances, the website is easy to navigate.
Thank you Bandicam for your reply. All your comments are entirely valid, and appreciate you offered a workaround, however complicated for an average tech user. I accept what I was wanting to do isn’t unlawful, but understandably is REALLY discouraged by the streaming platforms. It is not something I’ve tried before or envisage needing to try again. You are quite correct, it isn’t your job to provide a solution, just provide screen recording software. So your software does as you described but not for protected content.
I have amended my stars accordingly.
It stings to be $100 AU out of pocket with nothing to show for it, but that’s my problem.
Update - the software must work in some circumstances but not for screen recording a/the major streaming platform. Long story short, the movie I wanted to purchase isn’t avail in my country and is subject to intense lobbying to have it ‘disappear’. So I decided to try screen recording it. Bandicam’s free trial worked - I recorded about a minute, making me think Bandicam works - so I paid up. But in real use the screen recording cut out after 2 minutes.
Contact with Bandicam revealed they are familiar with the issue, the only work around they offered is to download a free virtual machine, set it up, download the relevant programs etc and HOPE it works. WHAT? That’s days of work. Knowingly selling a product that is supposed but doesn’t screen record a major streaming platform is a bit dishonest. No refund was granted.
My original review:
Bandicam’s website was easy to navigate, they suggest trialling the software before purchase and provide a free albeit limited version. Download was easy as was launching.
I had a problem with the license not working (I received Bandicut not Bandicam as I purchased both) one email sorted out that minor glitch - their reply was swift - otherwise I would have given 4 stars.
The software works as described, the price is fair (we’d all like everything to be less!)
Response from Bandicam CompanyNov 27, 2025
We are very sorry to hear about your frustrating experience with screen recording protected content and appreciate you updating your review with this detailed feedback.
We understand your disappointment regarding the difficulty in recording content from major streaming platforms. This issue is not a flaw in Bandicam, but rather a technical limitation caused by the Digital Rights Management (DRM) protection implemented by these platforms to prevent unauthorized screen capture. Unfortunately, no screen recorder can reliably bypass these built-in protections.
We acknowledge that the suggested workaround (using a Virtual Machine environment) is complex and apologize that we cannot offer a simpler, guaranteed solution for protected content. We only offer this method as a possible technical workaround, as it sometimes bypasses DRM checks.
Regarding the refund, as outlined in our license agreement, once a license key is issued and the software is fully functional, we are generally unable to grant a refund. The software does work as described for unprotected screen recording.
However, we want to assure you that there are often simpler software-based solutions for this specific issue:
Browser Settings: For many protected streaming services, the problem can be solved by disabling the "Use Graphics acceleration when available" option within your web browser's settings.
Virtual Machine (Advanced): If the browser setting fix does not work, the VirtualBox method remains a viable, albeit complex, alternative.
Finally, please note that your purchased license grants you permanent use of Bandicam 2025. We sincerely hope you will find Bandicam extremely useful for future, non-protected screen recording tasks.
We regret that we could not provide a straightforward solution for this specific, complex issue.
Sincerely,
The Bandicam Team
KA
Karl
"perpetual license" is a scam
They sell you a "perpetual license" meant to give you access forever to a full version of the software, but now they ask you to pay more (even though I've already paid for the perpetual license) or you just have to accept using an old, worse version.
Response from Bandicam CompanyNov 13, 2025
Dear Customer,
Thank you for your long-standing support and understanding.
We appreciate your interest in Bandicam 2025. However, we regret to inform you that we will no longer be able to provide free version updates for the upcoming Bandicam 2025 release.
For licenses purchased before 2024, our standard guarantee included free technical support and version updates for one year from the date of purchase. We are proud to have offered these free updates for over 15 years, far exceeding our initial commitment.
We want to assure you that your current license allows you to use Bandicam 2024 permanently. Even after the release of Bandicam 2025, Bandicam 2024 will continue to be supported, meaning you can keep using it without the need for an immediate upgrade.
If you require the Bandicam 2024 installer, you can download it directly here: https://www.bandicam.com/downloads/old-versions/
We truly value your continued business. Your feedback remains essential to us, and we are committed to continually striving to offer the best possible experience for all our users.
Thank you once again for your cooperation and understanding.
Sincerely,
June
