customer
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Tôi không được hỗ trợ, toàn phải tự mình mò, vướng hỏi không được

"Bandicam Company" develops and distributes Bandicam and Bandicut.Bandicam Screen Recorder is very popular game and screen recording software which makes it possible to record a certain area on a PC screen, or a program that uses the DirectX/OpenGL graphic technologies. Bandicut Video Cutter is super-fast video cutting software which allows users to trim parts of video quickly while keeping the original video quality."Bandicam Company" also provides Capture Library (Bandicam SDK) and Video Library/SDK which are used in major game companies such as Nexon, Tencent, Ubisoft etc.
Bandicam Company (bandicam.com) has 204 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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customer
Tôi không được hỗ trợ, toàn phải tự mình mò, vướng hỏi không được
Vesa I.
Useista yrityksistänii huolimatta, en saa päivitettyä olemassa olevaa lisenssiäni uuteen versioon, koska maksukorttiani ei hyväksytä, vaikka se täyttääkin DEBIT -vaihtoehdon.
Response from Bandicam CompanyNov 2, 2025
Olemme pahoillamme kuullessamme, että olet kohdannut vaikeuksia lisenSSIN päivittämisessä maksuongelmien vuoksi. Ymmärrämme turhautumisesi. Olemme tutkineet asiaa maksupalvelumme kautta, ja syy maksukorttisi hylkäykseen (NORDEA BANK ABP) oli pankin palauttama koodi "do_not_honor". Valitettavasti pankki ei antanut tarkempia tietoja hylkäyksen syystä. Suosittelemme, että otat yhteyttä suoraan kortin myöntäneeseen pankkiin (NORDEA BANK ABP) saadaksesi lisätietoja tai kokeilet toista, kansainväliset maksut hyväksyvää maksutapaa päivityksen suorittamiseksi. Haluamme kuitenkin korostaa, että sinulla on jo pysyvä Bandicam 2024 -lisenssi. Vaikka uudempi versio on saatavilla, Bandicam 2024 toimii edelleen täysin ja saa jatkuvasti päivityksiä ja tukea. Jos nykyinen versiosi palvelee tarpeitasi, päivitys ei ole pakollinen. Pahoittelemme häiriötä ja toivomme, että ongelma ratkeaa pian. Ystävällisin terveisin, Bandicam-tiimi
Jakob C.
So the site automatically loops things to the first beat unless I change it, every time. So if I try to do a recording more than 1 beat long and don't immediately notice (mind you the sound that its recording isn't even very noticeable), and there's no difference when its looping. When trying to record something the ability to just press a single button that JUST WORKS is very important, and bandicam has failed cause of overcomplication for a software that is too bad to be complicated..
franck M.
J'ai acheté le logiciel bandicam Et à ma grande surprise Ils ils renouvellent une licence sans motorisation cette bande de salopards Vous prélève 100 sans votre consentement je ne vous conseille pas D'acheter d'acheter ou même d'approcher de près ou de loin cette société c'est une bande d'escrocs Je suis fou et et hors de moi de voir à quel point cette société peut être malhonnête Je vous déconseille fortement Et vous invite à ne jamais acheter chez eux Là je vais les amener au tribunal et leur coller un gros procès dans le ****
Response from Bandicam CompanyNov 2, 2025
Nous sommes sincèrement navrés de lire votre message et de la confusion engendrée par le renouvellement automatique de votre licence. Nous comprenons votre frustration. Nous tenons à clarifier que ce renouvellement a été effectué suite à l'accord d'abonnement initial et malgré l'envoi de notifications d'annulation par e-mail, une semaine avant le prélèvement. Cependant, suite à votre demande, nous avons immédiatement traité et confirmé le remboursement intégral de ce montant. Nous vous prions d'agréer nos excuses pour le désagrément causé par ce malentendu. Nous vous confirmons également que votre licence Bandicut 2025 est une licence permanente qui reste entièrement valide. Si vous avez des questions sur l'utilisation de ce produit, notre équipe de support est à votre entière disposition pour vous aider. Cordialement, L'équipe Bandicam
Paul O.
It does exactly what it says it will do - quite rare
Neal V.
Bought the lifetime version and they scammed me.. I had my computer breakdown so I bought another computer... It had problems with windows 11, so installed Ubuntu... Bandicam won't work on Ubuntu... Only used bandicam once on the Windows 11.. Fixed my other computer and went back to using Bandicam on it.. Didn't do anything fraudulent but the revoked my lifetime.. I wasted my money..
Response from Bandicam CompanyOct 31, 2025
Thank you for reaching out. We apologize for the frustration you experienced. Your Perpetual license is fully valid and has NOT been revoked. It seems there is a misunderstanding regarding our software: Bandicam only supports Windows. It is not compatible with Linux or Ubuntu, which explains why the program stopped working after you changed your operating system. The issue was your OS change, not a revocation of your license. You should be able to use your Perpetual license on your Windows PC without issue.
Joseph G.
I have been using Bandicam/Bandicut for nearly 4 years without any issues using Win 10. Microsoft terminated Win 10 support Oct. 14 incentivizing me to install Win 11. The installation wiped out everything related to Bandicam/Bandicut, hence I desperately needed tech support. Anticipating an oncoming hassle, I texted support with my issue. Their response was prompt, informative, uplifting, cordial, professional and a pleasant surprise. Their swift resolutions along with continued communications regarding upgrades, uses on other computers etc. further reinforced my admiration for their sincerity and concern for professional customer support.
Davidson
Wow! Since 2020 many companies with lifetime licenses just deleted them and pretended they never existed. However, that wasn't the case with Bandicam. The AI chat bot helped with the right information and I was able to retrieve my registration details. I wasn't really expecting such honesty. Bandicam have done things the right way! Well done, great company!