BambooHRReviews of bamboohr.com

We used BambooHR for human resources and payroll for many years among our three different companies. Reaching Customer Service agents was an ongoing struggle. When you did finally reach a person, you could hear children and dogs in the backgrounds which was distracting and unprofessional. Their website is clunky and not easily navigated. My biggest complaint was their methods of communication from email addresses that were inconsistent leading to missing emails and notifications. I would NOT recommend using them and upon further investigation, neither would most. BambooHR did not even make the Forbes 2026 Top Ten HR Service companies.

All emails to employees are sent from an external domain, app.bamboohr.com, so all employees get an alert that the email came from an external domain and makes them complacent. We had successful phishing attacks performed against our company using fake bamboohr emails due to this. Also product is very unintuitive, convoluted mess. Logins using adfs fail on first try always. extensions load in a small frame and some are unreadable.

Cheap tactics getting Google to redirect searches for another company's name.

If I could give no stars I would. Bamboo hr is more of a joke than Gusto. They cant even keep track of properly scheduling an intro meeting.

I truly wanted to have a positive experience with BambooHR, but unfortunately I did not. During the sales process, I was led to believe that certain features, training support, and onboarding guidance were included in my package. Once my account was activated, I realized the level of customer assistance that was advertised was not what I actually received. When I expressed concerns, I felt dismissed rather than supported. I made multiple attempts to resolve the issues professionally and to continue the partnership, but my concerns were minimized and never properly addressed. Instead of collaborative problem-solving or ownership of the misunderstanding, I was redirected to additional paid services. This was extremely frustrating after already investing both time and money. I hope the company takes feedback like this seriously, because small businesses rely on honesty and transparency when choosing HR tools. I expected a true partnership, but unfortunately that wasn’t my experience.

They keep raising prices with hidden fees.

It started so well, their sales team were brilliant and couldn't do enough for you. Move over to the implementation team and the customer service fell off a cliff... No flexibility, the timeline offered started before they were available; most questions we had took several attempts to glean an answer. Come out of implementation and there is literally no-one to support us. The process to obtain answers to general queries is so elongated and complicated. It also wasn't highlighted at any stage that support post implementation is chargeable. The general operations of the system has worked well for us, as we learn more about it, we are getting better and using the facilities it offers. But most of the learning has been self taught. When we signed up, we were reliably informed that their annual leave element was being set up to automatically update Outlook by Q1 2025 - still waiting and now in Q4!

Unfortunately, they lack integrity. The sales person sold us on their payroll service, that it could do all that our payroll process required. 1st step, load all info in the HRIS system, 2nd step set up payroll. They started charging for the HRIS system right away so we could load our 150 employees info. Over a hundred hours of prep work went into this. After multiple attempts to get the payroll to process for us, it came down to the fact that it couldn't, unless we added a manual process not previously needed. We didn't want to add any manual work. So we cancelled. They said, "we'll refund for the payroll part, but not the HRIS part." We wanted a full refund since the product was misrepresented. After multiple emails explaining that we would not have signed up for the HRIS if they hadn't misrepresented their product in the sales process. They said their final answer is that we used the HRIS to set up for payroll and so they would not refund those fees. It cost us thousands of dollars for the HRIS system and we only used it because they sold us a package deal, assuring us that their system could fully perform our payroll process. The sales person either lied, misrepresented the information, or was ignorant to their system's ability. We simply wanted our money back. They refuse to refund what we paid for the HRIS portion. Very disappointed that they lack integrity to own their mistake. They are putting revenue above doing the right thing and owning the fact that 100% of our costs were incurred because their sales person misrepresented the product. And, we have the misrepresentation all documented in emails. They still won't own it.