BambooHRReviews of bamboohr.com

Support staff is incredibly hard to connect with, far too often they are simply not available during normal weekly business hours when companies might need help. Functionality of the system is fine, but apples to apples they aren't any better than most other systems out there and substantially worse in other areas. Shop around before purchasing BambooHR

BambooHR isn't HR software. It's a psychological experiment designed to answer one simple question: "How many support tickets can a human being endure before they begin talking to their monitor?" Creating an account is effortless. Escaping it feels like a side quest written by someone who genuinely dislikes people. At first, everything seems normal. Friendly interface. Helpful promises. Cheerful support responses. Then you make the mistake of trying to leave. Suddenly, you're trapped in an endless administrative purgatory where every answer creates two new questions, every solution somehow isn't quite a solution, and every conversation leaves you less certain than when you started. Support interactions became a fascinating exercise in creative optimism. I was repeatedly assured things were being dealt with, resolved, escalated, reviewed, investigated, or otherwise placed into a mysterious dimension where problems apparently go to retire. Days pass. Weeks pass. Hope passes. At some point you stop asking whether the issue will be fixed and start wondering whether BambooHR itself can actually be deleted, or whether it simply continues existing forever like a cursed Victorian doll that keeps reappearing in different rooms of the house. The experience feels less like managing HR and more like being slowly processed through a bureaucratic black hole. Information goes in. Time goes in. Sanity goes in. Nothing comes back out. The most impressive feature isn't employee management. It's the ability to make a grown adult question whether clicking "Create Account" years ago was the single greatest administrative mistake of their life. To BambooHR's credit, bamboo is famously invasive. Once it takes hold, it's incredibly difficult to remove. I can only assume the company views this as a product roadmap.

Their customer service is absolutely horrific. You are not able to speak to a human over the phone. Our company has been with them for 1 1/2 years and it was the biggest mistake we ever made.

Credit checks as part of the application process, especially for a Human Resources-focused company (which should know better), are the epitome of classist, unprofessional behavior. I wouldn't work there or hire them because they either don't know better or don't care. I'm not de-escalating clients for a company that doesn't know the root of what it is they do. Simply because someones Dad gave them a piggy bank to open a company with. This is why capitalism is failing. Enjoy it!

The platform itself is very rigid, with little to no customization options available. Customer support and the product team have been disappointing. Response times are extremely long, and when I do receive answers, they are often generic and fail to address my specific questions or concerns. We were working on setting up a clone account, and unfortunately, the project management experience was poor. The process took significantly longer than expected, and there were periods of several days without any response, despite the team being aware of our tight deadline. The overall attitude came across as nonchalant, unresponsive, and lacking accountability. Improving responsiveness, communication, and client-facing professionalism would make a substantial difference. Ensuring that your team engages with customers in a timely, proactive, and respectful manner would go a long way toward improving client retention and strengthening your online reputation.

Sold to us as a full ATS. “Post jobs to Indeed + LinkedIn directly from BambooHR”. Not true for Canadian companies. After weeks of emails + back and forth… suddenly “oh yeah there’s a workaround.” Had to switch our account to USD just to try making it work. Then told job board posting wouldn’t work until onboarding period finished. Waited the full month. Still not posting to Indeed. 2 months in now. Salesperson disappeared after the sale. Customer success just keeps saying “we’ll make it work.” I wish i had read these reviews earlier. What a joke! Stay away!

Warn people about the double blind assessment function that can not be disabled, before they purchase the system, any previous good customer services was then ruined by this unhelpful function. Managers want to see and employees self awareness and how they have scored themselves before they submit their own response scores. My managers were furious when they realised the system won't allow it, apparently it is on a product map but they can't say when, unfortunately I will need to leave and find a new system after only 1 year in place

after using BambooHR for our HRIS at two different companies I've worked for, I would not recommend them. This hurts to say, because the first company I worked for that used Bamboo it seemed to work pretty well (other than the mobile app not working very well). Having used them at my current employer, I am very dissatisfied. The lack of communication, not being able to talk to a person and getting directed to the "help center" which does not give very accurate step-by-step directions is ridiculous. When asked why some information was not shared with me that was pertinent to resolving and issue the customer service representative wanted to place the blame on me (not professional). I have also asked for updates on issues that we are facing after putting in a support ticket and have not received any response at all. When trying to sell you on their platform and even when onboarding your company, they seem very nice, but once you've been "graduated" and on your own its a nightmare. Their payroll system is not intuitive and after switching to their services, I have regretted it. ADP here we come!