BambooHRReviews of bamboohr.com

Our experience with BambooHR went downhill almost immediately after we signed up and paid. The sales process was great. The sales team was responsive, helpful, and made us feel like BambooHR would make managing HR easier. Unfortunately, once the sale was complete, the level of service changed dramatically. The onboarding process has been frustrating, unnecessarily complicated, and far more self-service than we were led to expect—particularly considering that we paid an onboarding/account setup fee. We have repeatedly found ourselves trying to figure things out on our own, troubleshooting problems, searching through generic help materials, and struggling to get meaningful assistance when we actually need it. Support has also been disappointing. Responses can take days, phone hold times have been excessive, and the AI chat frequently provides generic information rather than actually helping resolve the problem. When we have finally reached someone, getting an issue resolved has still not necessarily been straightforward. What has been most frustrating is the amount of our own time we have had to spend figuring out why things aren't working as expected. At times, it has felt like we are doing the troubleshooting and quality assurance ourselves and then reporting the problems back to BambooHR. BambooHR advertises that it makes HR easier. Our experience has been quite the opposite. It has been unnecessarily complicated and difficult to get the support we need. Offering self-guided materials and scheduled webinars is not a replacement for providing actual assistance to a customer who paid for onboarding and needs help with their account. The contrast between the experience before and after the sale has been especially disappointing. Before we paid, getting help was easy. After we paid, it became considerably more difficult. For a company selling a product designed to simplify HR, the onboarding and support experience should not be this hard.

Support staff is incredibly hard to connect with, far too often they are simply not available during normal weekly business hours when companies might need help. Functionality of the system is fine, but apples to apples they aren't any better than most other systems out there and substantially worse in other areas. Shop around before purchasing BambooHR

The platform itself is very rigid, with little to no customization options available. Customer support and the product team have been disappointing. Response times are extremely long, and when I do receive answers, they are often generic and fail to address my specific questions or concerns. We were working on setting up a clone account, and unfortunately, the project management experience was poor. The process took significantly longer than expected, and there were periods of several days without any response, despite the team being aware of our tight deadline. The overall attitude came across as nonchalant, unresponsive, and lacking accountability. Improving responsiveness, communication, and client-facing professionalism would make a substantial difference. Ensuring that your team engages with customers in a timely, proactive, and respectful manner would go a long way toward improving client retention and strengthening your online reputation.

I truly wanted to have a positive experience with BambooHR, but unfortunately I did not. During the sales process, I was led to believe that certain features, training support, and onboarding guidance were included in my package. Once my account was activated, I realized the level of customer assistance that was advertised was not what I actually received. When I expressed concerns, I felt dismissed rather than supported. I made multiple attempts to resolve the issues professionally and to continue the partnership, but my concerns were minimized and never properly addressed. Instead of collaborative problem-solving or ownership of the misunderstanding, I was redirected to additional paid services. This was extremely frustrating after already investing both time and money. I hope the company takes feedback like this seriously, because small businesses rely on honesty and transparency when choosing HR tools. I expected a true partnership, but unfortunately that wasn’t my experience.

We have been with BambooHR for several years now and we have found it to be very user friendly. Over the past few months, we have experienced issues with their functionality and API's. I have sent numerous emails to them outlining my concerns in detail and asking to speak to a live person, but they have not responded. Now we received notification that our account is being upgraded on May 1st to the new platform with a substantial price increase. If this upgrade does not resolve our issues, we will be unfortunately be shopping for a new HRIS.

I had high hopes for this system when I went through the sales pitch however it has so many limitations and every time you raise something there is always a reason why it can't be changed or something can't be done.

Poor quality tech. Slow, difficult to actually use. Constantly logs you out. Annoying. Old. No new features / development. There are much better alternatives out there.

We have been using BambooHR since 2019, and overall, it has proven to be a solid and user-friendly HR software solution. It offers many great features that streamline HR processes efficiently. However, over the years, we have observed a few concerns that potential users, particularly those outside the US, should be aware of. While BambooHR excels at onboarding new customers, we've noticed some changes in their product offerings without prior notification. Additionally, there seems to be a disparity in how new features are rolled out for new versus existing customers, which can feel somewhat discriminatory. Another challenge we’ve encountered is the difficulty in sharing feedback or influencing decision-making within the BambooHR team. If you are considering subscribing from outside the US, it may be worth considering these aspects carefully