BambooHR Reviews | Read Customer Reviews of bamboohr.com

BambooHR Reviews | Read Customer Reviews of bamboohr.com

BambooHR reviews

152 approved reviews, newest moderated first

Alireza Z.
May 19, 2025
Really good and helpful and also easy…
Really good and helpful and also easy to use and implement!
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Lindsay B.
May 15, 2025
Overall Bamboo has great features
Overall Bamboo has great features, but struggles to support the number of staff we have. Within the past 6m I have struggled with email labels, saving templates and using automatic features to help screen candidates.
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Jaime
May 15, 2025
BEST HRIS I'VE EVER WORKED WITH
I have worked with several HRIS's and Bamboo HR is by far my favorite. Super user friendly, and it has EVERYTHING and then some options that you will ever need. Training courses on all of there functions, wonderful support staff. All Around GREAT HRIS!!!!
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Thomas "Tom" F.
May 15, 2025
BambooHR is great!
BambooHR is great for its intuitive design, making it easy for both HR administrators and employees to navigate.
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Andrea S.
Apr 23, 2025
Not what it used to be
We have been with BambooHR for several years now and we have found it to be very user friendly. Over the past few months, we have experienced issues with their functionality and API's. I have sent numerous emails to them outlining my concerns in detail and asking to speak to a live person, but they have not responded. Now we received notification that our account is being upgraded on May 1st to the new platform with a substantial price increase. If this upgrade does not resolve our issues, we will be unfortunately be shopping for a new HRIS.
Response from BambooHRMay 20, 2025
Hi Andrea, Thank you for your feedback. We apologize for the frustrations you've experience with API integrations and are anxious to escalate this issue with our tech. support team to resolve its ASAP. In regards to your new plan, sunsetting these legacy plans was not an easy choice, but it allows us to better focus on this exciting new platform era so that you have the tools you need to succeed both now and into the future. We’re constantly evaluating our products and plans to make sure that we’re empowering customers to meet their business needs as the HR landscape continue to evolve. Our Essentials and Advantage plans that you're referring to have been in service for over a decade, and we’ve been hard at work developing a completely reimagined BambooHR platform. A Customer Success Manager will reach out to you very shortly to review your options and the new features available to you and your team as well as discuss the API issue you're experiencing. Thank you for being a BambooHR customer.
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Emma
Apr 22, 2025
Forced 15% price increase
We liked the platform, until they have forced a 15% charge increase with no benefit to our business. This will make the platform not worth the cost and I will not get the increase approved. Thoroughly disappointing as I will need to look for a new HRIS.
Response from BambooHRMay 20, 2025
Hi Emma, Thank you for your feedback! We’re constantly evaluating our products and plans to make sure that we’re empowering customers to meet their business needs as the HR landscape continue to evolve. Our Essentials and Advantage plans that you're referring to have been in service for over a decade, and we’ve been hard at work developing a completely reimagined BambooHR platform. Sunsetting these legacy plans was not an easy choice, but it allows us to better focus on this exciting new platform era so that you have the tools you need to succeed both now and into the future. A Customer Success Manager will reach out to you very shortly to review your options and the walk you through the new features available to you and your team. Thank you for being a BambooHR customer.
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Pablo
Mar 7, 2025
Average (bad) HR system.
Average (bad) HR system. They do things to please HR managers only (the ones that decide to buy their service), and for the rest of employees/users experience they care nothing.
Response from BambooHRMay 20, 2025
Hi Pablo, Thank you for your feedback. We love hearing how we can improve the user experience. We're sorry BambooHR is not meeting your expectations as an end user. Our Product team interviews and consults with both HR professionals and end users regularly to build the best possible product to help customers succeed and deliver value. If there is a specific area of the product you find difficult to use? We'd love to capture your feedback and pass it on to our Product team. Thank you!
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Neldip
Feb 11, 2025
I had high hopes for this system when I…
I had high hopes for this system when I went through the sales pitch however it has so many limitations and every time you raise something there is always a reason why it can't be changed or something can't be done.
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