Ballard DesignsReviews of ballarddesigns.com

Ordered an item in December after purchasing said it was back ordered until February still have not received. Deceitful marketing selling itmes they do not have in stock and never intend to ship. Beware !!!!

OMG! Run. Bought a rug. All it does is shed. Customer service only offers to sell you more merchandise, at a discount of course, for your trouble. If you send an email to their help team or the President, neither respond. Just Shop someplace else. Very disreputable and their customer service team is just a disguised sales team.

Ordered a vanity stool last June. It came broken in Oct. They forgot to reorder it so now it’s Feb but the best part is they ordered it with no fabric so it’s wrong! Now they tell me it’s a custom order so they have to talk to the manufacturer to see if it can be cancelled before I get my credit!! But remember it’s the wrong stool!

This place is a total excrement show. We ordered our sofa 7/22 and still haven't gotten it. The first one was said to be in route in mid-September. It went missing, so we re-ordered. Our order was not expedited, so we were given a delivery date of 12/16. We got a call today (12/27) that said the second sofa went missing, so they had initiated (without having contacted us) a third order. They have had our money since the mid-September shipping fail.

Big problems with processing orders and shipping. Website is a bit vague on order process time plus. Plus the transfer of shipping large orders takes way to much time. Custom service reps on the telephone, but again, non committal on information. They confirmed my order was in stock, but again, vague on processing and shipping.

I’m incredibly disappointed with my recent experience at Ballard Designs. I ordered dining chairs in person at the store, and the associate verified that they were in stock and available. Five days later, I received an unexpected cancellation notice with no real explanation. When I called customer service to understand what happened, the only solution offered was a $25 gift card, which felt like an insult considering the inconvenience and the fact that I now have to start my search over again. To make matters worse, the exact same style chair is still available as an individual custom-order option — yet the company refused to offer any discount or price adjustment, even though the original in-stock set I purchased was canceled through no fault of my own. For a company at this price point, I expected far better communication, accountability, and customer care.

I’ve been a Ballard Designs customer for years, but my recent experience was troubling enough that I won’t be ordering from them again. I purchased a rug and paid through PayPal at checkout. The rug shipped directly from a third-party vendor, and everything appeared normal. Months later, I received an alarming email claiming there was a “payment issue,” asking for a cashier’s check or money order, and warning that my account might go to collections. The tone, formatting, and language were so unusual that it looked exactly like a phishing scam. When I reached out to Ballard directly, their customer service confirmed that the internal payment authorization had expired on their end because the order shipped before they captured the PayPal payment — a situation customers have no way of seeing or knowing about. Despite this being entirely a backend issue, the company’s communication was vague, threatening, and lacked any secure way to resolve the situation. Even after I reported that the initial message appeared fraudulent, Ballard did not provide a safe or verified payment link for a week. The burden was fully placed on me to untangle a mistake that originated in their own billing system. The product itself is fine, but the handling of this situation — especially the misleading language, lack of clarity, and absence of secure payment options — was disappointing and eroded my trust in the brand.

It took a YEAR for my banquette to arrive. My salesperson quit returning my calls, so I contacted the store manager. She explained that they had a new manufacturer. I had asked for the banquettes to have storage but it was missed in the original order. Since the order had to be resubmitted, I asked that the storage benches be ordered. The manager said it couldn't be changed, but said after my order arrived, they would reorder the storage benches and switch them out when they were completed...Didn't happen and now no response to emails.