Home furniture and home accessories including bed headboards, daybeds, kitchen islands, candle wall sconces, chair cushions, chandelier lamp shades, wooden bar stools, dining room tables and home office furniture.
Ballard Designs (ballarddesigns.com) has 55 customer reviews on Five Star Index, with an average rating of 1.3 out of 5.
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Debbie W.
I redrew 3 bookcases from them totaling 6129.75 the first shipment arrived damaged they took it back and told me they would send out another set They did and again it was damaged I then asked for a refund They told me I would get it I am still waiting a month later no furniture and no refund and now they refuse my phone calls
J H.
I am decorating a new house and I have spent a lot of time on Ballard's website. They have beautiful things. That said, I have never in my entire life experienced a more glitch-riddled, poorly integrated and maintained website. It is an absolute joke and the frustration that you get from using it will frustrate you beyond words. I have never had more trouble trying to spend $5000 than with Ballards. I could not complete my purchase due to a website glitch that kept hanging up. I called and had to wait an hour and then suddenly I hear it hang up. I'm done. I've now spent more than 2 hours trying to purchase 2 items of furniture to no avail. How a company with such great potential can be so horribly run is beyond me. I'm leaving out a lot of ugly details, but my strong advice to anyone wishing to buy anything from them...save yourself the pain and frustration and source it somewhere where the CEO has his or her act together. I can't even begin to imagine the frustration if you have to return something! Their incompetence has worn me down and I will find my furniture somewhere else - - and probably a lot cheaper!
Eileen C.
Was never informed an item that I ordered was not in stock. Then I had to spend 45 minutes on and off hold to cancel the order. Worst customer service experience ever
GMM
I ordered an Bunny Williams Cocktail Table - first they lost the order and then suddenly found it and it arrived by a freight carrier in a sealed box. It weighed over 80 pounds and was left on my door step. After opening the incredibly difficult and heavy box I discovered they sent me a return of someone else's used table. It is filthy, covered in dark black blotches and looks like it came out of the garbage can. I have tried over 5 times to contact them with detailed photos and they have refused to respond. I spent $1800 for a new table and received used, damaged good that is worthless.
Rick H.
Only reason gave a 1 star is because there were no negative stars. Worst order process and customer service I have ever seen. Horrible!
Sabrina D.
The delivery people would only deliver my purchase (a bed) on Wednesdays which might be okay but it was going to my beach house-2 hours away and it's the middle of the work week. To make matters worse, the 1st time they showed up with 1/2 the bed. The second time they showed up with only 1/2 the bed (and did not bring the original half). So it took three times for the delivery to work. Then I when I went to put the bed together, there was a big chunk missing in one of the side boards. I have emailed and called and have not gotten a satisfactory response. I would never recommend this company.
M L.
Order updates not timely; cannot reach customer service; phone hold times ridiculously long; online chat not available. Just poor customer support.
Unhappy
Customer service is HORRIBLE! Placed an order only to realize the description was off and needed to return. After confirming they received the return on the 27th I reached out to costumer service via email and they assured me I would receive the refund in the way I paid 3-5 days later. It is now the 6th and I have not received a refund. I CALL customer service only to be told that because they changed processing systems during my return that I will be mailed a check. This is in violation of their own return policy stated on their website. I have worked in public sales for over a decade and have never not been able to accommodate a customer. Kelly Stockdale was the absolute rudest human and refused to help me in the issue. I will NEVER shop with them again, or recommend to anyone!
