Ballard DesignsReviews of ballarddesigns.com

Over the years, I have purchased 2 sofas & 1 club chair that are slipcovered. Slipcover is supposed to be washable. So I washed mine in cold water & air dried. What they don't tell you is this covering is 100% cotton and 100% cotton shrinks always.... I did contact the Ballard store in Tampa about this and they just played dumb and said they have never heard this before. So, just be warned .... if you wash it, plan on getting a couple of gorillas to get it back on .... and make sure you don't air dry it.. try to get it back on WET.

We ordered a 60inch dining room table product from Ballard Designs on Feb.19. Getting the product has been slow, and the 3rd party shipping your company is outsourcing to (Fragilepak) is even worse: slow, incomplete, and honestly incompetent. We ordered the Andrews 60in Pedestal Dining Table on February 19. Shipping code: xxxxxxxxx. It took Ballard Design until March 16 to bill for ½ of the table and then charge me the remainder on March 20! Why did it take a month to be billed and why not in one lump sum the day I ordered the merchandise? We received announcements from Fragilepak for an order delivery on Thursday 3/26. When the order arrived, (btw, they missed their designated 4-hour window) only to give me ½ of the table, and the actual tabletop location was unknown. They literally said... "well this is all we have". Thursday 3/26 and Friday 3/27 I worked with customer service to identify where and how the table was separated, when it would be delivered and finally received a message that the table was in California (after mgt escalation) and they were working on resolving the issue. Saturday 3/28, I was provided an order deliver date of Tuesday March 31. Finally! I scheduled a 4 hour window in the morning between 8 and noon. Tuesday March 31, 2pm PST, called cusotmer tracking a 4th time to find out the unit was placed on a truck to my nearest large city (Seattle) and then would update once it arrived there (due to arrived Friday April 3. How can you operate a business this way? It cannot possibly take 2 months to ship a table from almost anywhere! (Unless your chiseling out of wood first!) This timeline is ridiculous and I cannot in good conscience recommend Ballard Designs. These schedules require time away from work and other activity to wait for a delivery that is late or never arrives. Everything in your process at this point cautions me to poor planning, poor business practice, and even poorer shipping. You MUST do better, or your business will be in the dustbin of history

Terrible online experience, twice. Beware of shipping charges. $400 in shipping charges for 2 lamps and a piece of art. More than the cost of one lamp. They promise a shipping date at tine if ordering then you don't recieve it, so you have to call. It is then, and only then they tell you it is backordered for up to 4 weeks after already waiting 10 to 14 days. Terrible system and incredibly misleading. I had to cancel my order because I couldnt wait that long as we were traveling for 2 months when it was finakky due to arrive and they would only hold the order for 30 days. This has happened twice. Nice stuff if you can get it and have the patience to keep following up. Never again. If they don't have it in stock at their store and I can take it home with me same day, I will never shop online again. Complete waste of time let alone the gauging shipping costs to ship something within the US that takes 3 to 4 weeks if you are lucky it isnt backordered.

Just FYI - once you purchase on-line it cannot be cancelled - even moments later if you call them so be sure of what you’re ordering . If it’s a piece of furniture you would now have to return for additional hundreds of dollars if you decided not to keep. Probably many retailers are like this - just the first time I encountered

Given that the overall rating for Ballard designs on the site is a 1.6 given my customer experience, I’m not surprised. I’ve been longtime customer and am extremely surprised. Furthermore, it doesn’t seem like the company needs any advice since the rating is so incredibly low. I’ll see if this gives me a better outcome?!? I used to work for a big name consulting firm doing operational reviews of companies. This one has a lot of symptoms and cracks that should be looked at. Here’s my experience. I ordered a rug from the store in West Palm Beach. The sales rep there told me I could check my rug delivery on the Internet. I never received an email informing me of a tracking number so after several weeks, I called the store, was given one and told that the ship date was February 26 having been to the store in January. February 29, I checked the website and all it said about the order was that it was in process. So I called. The first thing the automated system told me was that I did not match my phone number but yet the correct phone number is in their system. So I spoke to a customer service rep and they told me the order was canceled. The reason being is that my credit card did not go through. I had the previous week had some fraud on my card and it was cancelled. Despite that happening, I received no email or phone call notifying me or to rectify the situation. When I spoke to the supervisor, he said invariably the email was in my junk or spam folder, and I told him that that was not the case. I receive tons of marking emails but yet not one on the status of my order at any time. The customer service rep said items now are on back order. however, the supervisor said they had a few in stock. I was put in the queue. I inquired as to how I could be put first in line in the queue given the situation and non communication. No can-do. This company needs to look at their operations and see where the cracks are and correct them. Very very disappointed.

I put an order online and I received an email saying that there was an error in my order and they canceled it, so a called at the next day, and talked to the customer service, but they couldn’t give e a reason or explanation of what happened to the order.

Charged $2,650 for goods we NEVER received which no one at Ballard could account for after a scheduled delivery attempt NEVER occurred. Multiple requests over a 6 week period to “simply” cancel order & issue a FULL refund were ignored. Every phone call to Ballard is with an individual who has no idea what’s going on; not empowered to make decisions; puts you on hold for extended periods; & or transfers you to someone else for the run around to begin anew. You hear something completely different every time you’re in communication whether by email or phone. Ballard misrepresented the situation to our Bank. We cancelled our credit card which we had for 28 yrs out of concern that Ballard will capriciously hit us with new mysterious charges which they’re known to do once your payment info is in their bogus system.

I have been a long time customer of Ballard Designs but will not ever order from them again. They have charged me for a cancelled item and will not return my money in a timely fashion. They continue to make excuses. I would not recommend purchasing from them.