Company DescriptionBalidoc.com is Bali’s leading digital healthcare platform, founded in 2023 to provide reliable medical services for tourists, expats, and digital nomads. Our mission is simple: to make healthcare in Bali safe, accessible, and stress-free. Whether you need a doctor consultation, prescription, medical certificate, or referral to trusted local providers, Balidoc.com connects you instantly with qualified professionals.By combining modern telemedicine with the rich tradition of Balinese care, we ensure every patient receives fast, convenient, and culturally sensitive medical support. Our partnerships with Bali’s best clinics, hospitals, and pharmacies guarantee that you get quality healthcare whenever you need it.What Makes Us UniqueBalidoc.com stands out as the only platform in Bali designed specifically for international visitors and long-term residents. We bring together advanced technology and local expertise to deliver accurate diagnoses, ethical care, and transparent pricing. Our values—trust, professionalism, and patient-first service—are at the heart of everything we do.With Balidoc.com, you don’t just get medical help—you gain peace of mind, knowing that high-quality healthcare is only a click away, wherever you are in Bali.
Balidoc (balidoc.com) has 127 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
Also known as
balidoc.com
Website
balidoc.com
Category
Hospital & Emergency
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 99% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Excellent service was able to book appointment within half an hour
Excellent service was able to book a consult within half an hour, provided prescription after detailed consultation. They also forwarded script to a chemist and organised delivery to my hotel shortly after, highly recommended.
Response from BalidocJun 26, 2026
Thank you so much, Tony. We really appreciate your recommendation. We're delighted everything came together quickly, from your consultation to arranging your prescription and hotel delivery. We know that needing medical care while travelling can be stressful, so we're happy we could make the process as smooth and reassuring as possible.
HV
Hendrik V.
This was the best medical experience I…
This was the best medical experience I have ever had in my life . From Dr consultation to delivery in less than an hour Bravo 👏 t9 BaliDoc
Response from BalidocJun 26, 2026
Thank you so much, Hendrik. What an incredible compliment to receive. Knowing this was the best medical experience you've ever had genuinely means a great deal to our entire team. We believe great healthcare should be professional, compassionate, and convenient, and we're delighted we could deliver that for you. Thank you for trusting BaliDoc, and we hope to be here for you whenever you need us in the future.
CZ
Chan Z.
So helpful and convenient- defo recommend
Very quick and easy consultation organisation and booking process. Reply times quick. Doctor helpful and great English. Made me feel comfortable. No problem communicating. Final diagnosis and medicine delivery super fast I was shocked by the convenience. Not too pricey. Communication throughout whole process was constant. Whole process simple, efficient and very happy with service. Would use again as a tourist.
Response from BalidocJun 26, 2026
Thank you so much for taking the time to leave such a detailed review. It makes us smile to hear that the whole experience, from booking through to medication delivery, exceeded your expectations. Looking after travellers is what we love to do, and we're grateful you trusted us with your care. We hope that if you ever need any medical care in Bali again, you'll know we're only a few clicks away.
RO
Rob
Great experience!
Great experience!. They provided a free consultation and offered a 2-week prescription for my existing medication, as well as a clear pathway for ongoing treatment through their in-house psychiatrist. Professional, helpful, and transparent throughout the process. Highly recommended!
Response from BalidocJun 26, 2026
Thank you for your wonderful review. We're so pleased you found the process professional, transparent, and easy to navigate. Continuity of care is incredibly important to us, especially for patients requiring ongoing treatment, so we're glad we could help create a clear plan going forward. Thank you for placing your trust in our team.
AF
Andre F.
Don’t use this service for weekends.
I didn’t bring my meds overseas as I didn’t feel I’d need them when on holiday or that it wouldn’t be this difficult to obtain a prescription- ive had no issues on either of my trips since November; however granted both consults were in person with a regular prescriber. Which is generally more expensive than an online consultation.
Make sure you bring a medical report with you overseas to Bali or don’t use this service on a Saturday when you don’t have access to your normal clinic in your home country until Monday… especially regarding treatments for anxiety or ADHD.
Other services are more reliable, as they will try to charge you $75USD. Last 2 trips in Bali I was given a script in person without issue.
Just be aware of this, likely just pushing to a $75USD appointment.
I’m familiar with prescribing laws of this country.
This is not a budget issue, it’s outlining the push to an unnecessary consult for a medication that doesn’t require a psychiatrist.
As someone that works in health this is a red flag. I myself own a clinic and manage prescribers.
I do understand the limitations to prescribing and online prescribing; these just don’t apply in this case.
Just not good for a Saturday when you can’t contact your clinic for days, so you’ll need to deal with anxiety and no sleep until then.
48 hours can be a very long time.
Just use another service on weekends, took 20minutes. Don’t pay the $75.
I was suspicious when they said “free consult” and sure enough they tried to push to a $75 USD consult.
General in-person cost for a psychiatrist appointment in Bali for travellers is also around 500,000 IDR. So be mindful of this too.
Edit: to respond to the reply.
The fee is excessive, other online providers charge 300000-550000 IDR.
My appointments were in person GP.
I called another service and received my prescription within an hour after the consult with the dr.
I believe there is a duty of care to patients and reviewed the prescribing laws, as I myself work in health.
I understand any potential limitations but this wasn’t a scenario where those applied. This is also reflected by me contacting another service and receiving my medication.
$75USD for an online appointment in Bali I certainly couldn’t justify, I believe this service is just taking advantage of travellers; as mentioned I did suspect this was the case given the consultation was free. They have paid a lot into marketing so their SEO is high. Just take the time to click other services.
Main issue is that it’s a weekend and cannot contact clinics back home- but also it felt like the clinician was also looking for reasons to push to the psychiatrist which didn’t follow the prescribing laws of Bali or apply as a restriction.
I respect your hustle. It’s just my duty to make sure other travellers don’t get into the same situation and think they need to stress out when they can’t contact their clinic for days, and then pay a huge fee- when they can simply just select another service.
Best of luck with your clinic though!
Response from BalidocJun 15, 2026
Hi Andre,
Thank you for sharing your experience. We are genuinely sorry that you felt unsupported, especially while dealing with anxiety, insomnia, and the stress of being overseas and away from your regular clinic in Australia. We understand that in this situation, 48 hours can feel very long.
We would like to clarify that our free 20-minute consultation is real. It is designed to help patients understand what is medically and legally possible in Bali. In many cases, we are able to guide patients and resolve their request during this free consultation without the need for a paid specialist appointment.
Some mental health requests require extra care, especially when they involve medication categories with stricter prescribing requirements, larger quantities, or limited supporting medical documentation. In these cases, our doctors may need supporting evidence such as a prescription record, medical report, or even a screenshot/email from the patient’s usual clinic before advising on the appropriate next steps.
In your case, our doctor explained that additional supporting evidence would be needed to proceed responsibly. We understand this can be difficult when your clinic is back in Australia and unavailable over the weekend. When this evidence was not available during the call, an online psychiatrist consultation was discussed as an alternative pathway for specialist assessment and guidance.
We also understand your comparison with in-person psychiatrist appointments in Bali. BaliDoc’s service is different from a walk-in local clinic. Our service is online, English-speaking, traveller-focused, and designed to help patients access medical guidance from their accommodation without needing to search for a clinic, arrange transport, wait in person, or navigate the local healthcare system alone.
The fee reflects not only the consultation itself, but also the convenience of online access, doctor availability, English-speaking support, follow-up assistance, coordination, safety checks, documentation review, and the extra care required when supporting international patients. Many of our patients value this combination of convenience, safety, speed, and follow-up support, and feel that it fits the price of the service.
At the same time, we respect that every patient may choose the service that best fits their situation and budget. We are sorry this experience felt frustrating, and we appreciate you sharing your perspective. We hope you were able to get the support you needed.
JB
Jo B.
Dr Karina Puspitasari was friendly &…
Dr Karina Puspitasari was friendly & professional - I can’t speak highly enough of her. This is an amazing service that really helped me. Thank you!
Response from BalidocJun 15, 2026
Thank you so much for your kind words. We are very happy to hear that Dr. Karina was able to help you in such a friendly and professional way.
We will gladly share your feedback with her. It means a lot to our team to know that our service made a positive difference during your stay in Bali.
Wishing you good health,
The BaliDoc Team
AS
Amit S.
Got a great service!
I wanted to consult regarding some medicine I am taking and I got answers to all of my questions with patient and smile. I was really a great service! Thank you
Response from BalidocJun 2, 2026
Thank you, Amit. We're really glad you felt comfortable bringing your medication questions to us and that everything was answered with patience and care. At Balidoc, no question is too small. Clear, unhurried medical guidance for patients and tourists in Bali is exactly what we're here for. We appreciate you sharing your experience.
CF
Cayden F.
Balidoc is amazing. Truly a lifesaver.
Balidoc was super helpful to us. The service was absolutely impeccable. Fast response to WhatsApp and very informative. 5 star service. For any tourists hesitant on using this service, don’t be. They are 100% legit and helped us out tremendously while on our honeymoon in Bali. GREAT service. If only we could get the same service in the US!
Response from BalidocJun 2, 2026
Thank you so much, Cayden, and congratulations on your honeymoon in Bali! We're so happy our team could be there quickly on WhatsApp and that the service felt genuinely trustworthy when you needed it most. Hearing that hesitant tourists found Balidoc to be 100% legit means a lot. That trust is something we work hard to earn. We hope the rest of your honeymoon was everything it should be, and we'll be here if you ever return to Bali.
