Company DescriptionBalidoc.com is Bali’s leading digital healthcare platform, founded in 2023 to provide reliable medical services for tourists, expats, and digital nomads. Our mission is simple: to make healthcare in Bali safe, accessible, and stress-free. Whether you need a doctor consultation, prescription, medical certificate, or referral to trusted local providers, Balidoc.com connects you instantly with qualified professionals.By combining modern telemedicine with the rich tradition of Balinese care, we ensure every patient receives fast, convenient, and culturally sensitive medical support. Our partnerships with Bali’s best clinics, hospitals, and pharmacies guarantee that you get quality healthcare whenever you need it.What Makes Us UniqueBalidoc.com stands out as the only platform in Bali designed specifically for international visitors and long-term residents. We bring together advanced technology and local expertise to deliver accurate diagnoses, ethical care, and transparent pricing. Our values—trust, professionalism, and patient-first service—are at the heart of everything we do.With Balidoc.com, you don’t just get medical help—you gain peace of mind, knowing that high-quality healthcare is only a click away, wherever you are in Bali.
Balidoc (balidoc.com) has 127 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
Also known as
balidoc.com
Website
balidoc.com
Category
Hospital & Emergency
Listed on Five Star Index
2026
About these reviews
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The company replied to 99% of reviews.
Latest
Most recent review: October 2026.
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I needed a local prescription for a medication that is highly controlled in Indonesia. Rather than bring it with me with documentation and risk any problem at immigration I used Balidoc to actually get a local prescription and get my medication once I arrive in country.
I had a thorough medical history review with Dr. Hershey.
Be prepared to provide a list of your medications and diagnoses prior to your online consultation, so allow a little time to do that and upload your prescription's. Have your information as to where you will be staying as well. It was an easy process.
ML
Marius L.
This is the best service of the World.
This is the best service of the World.
I have never experienced such service before.
Many thanks for the Balidoc.
Response from BalidocOct 17, 2026
Thank you so much for your wonderful review, Marius!
We're truly delighted to hear that you had such a great experience with BaliDoc. Your kind words mean a lot to our entire team, and knowing that we exceeded your expectations is incredibly rewarding.
We believe healthcare should be accessible, convenient, and genuinely caring, and it's wonderful to know we made a difference for you.
Thank you for trusting BaliDoc. We're always here whenever you need us!
Warm regards,
The BaliDoc Team
SH
schmitt_ H.
product arrived repacked without outer box and medical letter
very overpriced (30% above market average)
very high prescription fee for 5 min consultation
product arrived repacked without outer box or medical letter
Response from BalidocOct 17, 2026
Thank you for sharing your feedback. We're sorry to hear that your experience did not fully meet your expectations, and we'd like to clarify a few points.
Regarding pricing, BaliDoc is a healthcare platform that connects patients with licensed medical professionals and partner pharmacies. Our all-inclusive packages cover much more than the retail cost of medication, including medical consultations, prescription arrangements, medication sourcing, pharmacy coordination, delivery, documentation, and follow-up support. While your consultation was indeed brief in this particular case, the overall service involves considerably more work behind the scenes. This is why comparing our complete package price directly with retail pharmacy prices does not reflect the full scope of services provided.
Regarding the packaging, you requested a smaller quantity of medication than contained in the manufacturer's original box. Our partner pharmacy therefore dispensed the exact quantity requested separately. Following your feedback, we also arranged to send you the original box, although unfortunately we have not received confirmation from you whether it arrived.
Regarding the medical letter, we understand you are referring to the manufacturer's information leaflet normally included in the original medication box. This is separate from the official medical and prescription documentation, which was provided to you digitally. We appreciate that this distinction could have been communicated more clearly.
Most importantly, when you expressed your disappointment, our team made several attempts to reach out and find a satisfactory solution. Although the requested medication and quantity had been supplied, we genuinely wanted to go further to make things right. Unfortunately, despite our efforts, we were unable to reach a resolution together.
At BaliDoc, we care deeply about the experience of every patient using our platform. We believe that good healthcare involves more than simply receiving medication. It also means access to appropriate medical guidance, safe and responsible dispensing through licensed partners, and reliable support throughout the process.
We appreciate your feedback and remain committed to improving our service and communication.
Warm regards,
The BaliDoc Team
AS
Anaïs I.
Scam !!
Scam !!! Be careful !! Ozempic don’t need a prescription and the normal price is 150€ ! Don’t pay with the link they send you !!!
Response from BalidocOct 10, 2026
Hi Anaïs,
We're sorry to hear about your concerns, and we'd like to clarify a few important points about our service.
First, Ozempic is a prescription-only medication in Indonesia, as confirmed by the Indonesian Food and Drug Authority (BPOM). As a healthcare platform connecting patients with licensed medical professionals and trusted pharmacy partners, we take these regulations and patient safety seriously. We also encourage patients to seek proper medical guidance and ongoing monitoring when using medications like Ozempic, as appropriate prescribing, dosage adjustments, and follow-up care are important for safe and effective treatment.
Regarding pricing, BaliDoc is not simply a pharmacy selling medication. Our initial consultation with an English-speaking doctor is completely free. Our medication delivery packages include prescription handling, sourcing authentic medication through our pharmacy partners, pharmacy coordination, delivery directly to your accommodation, and ongoing patient support and follow-up.
The quoted price therefore reflects the complete service, not just the retail cost of an Ozempic pen. We understand that medication may be available at different prices elsewhere, but our service is designed for patients who value professional medical guidance, convenience, and reliable support while abroad.
We also offer a prescription-only option, when medically appropriate, for patients who prefer to arrange their medication independently.
All prices are communicated before payment, with no obligation to proceed. We use established payment providers, and our team is happy to verify any payment link before payment is made.
We understand that our service may not be the right fit for everyone's budget, and we respect that. However, we want to reassure you and others reading this review that BaliDoc is a legitimate healthcare platform committed to facilitating safe, transparent, and professional medical care.
We would be happy to discuss your concerns directly and clarify any misunderstandings.
Kind regards,
The BaliDoc Team
BA
Bruce A.
A brilliant, uncomplicated service for all travellers
The whole process through BaliDoc could not have been easier. From the initial booking , telehealth appointment witn the GP and all arrangements after, flowed smoothly, uncomplicated and all staff were very helpful.
Response from BalidocOct 10, 2026
Hi Bruce,
Thank you for your kind review! Uncomplicated is exactly what we aim for when someone needs care while travelling, so it's great to hear that the booking, the GP appointment and everything that followed went smoothly.
We'll pass your kind words on to the team members who helped you.
Safe travels, and we hope the rest of your trip is a healthy one.
Warm regards,
The BaliDoc Team
HA
Harris
Really impressed
Really impressed with the service from Bali Doc. The whole process was done online, which was incredibly convenient as I could do everything from my hotel. I had a free consultation with Dr. Mona, who was punctual, professional and very helpful.
The medication had to be reviewed and approved by a psychiatrist, and this was completed free of charge before any payment was taken. Nothing was charged until the medication had been approved.
From the initial consultation to receiving my medication at the hotel, the entire process took less than 4 hours! Everything was very straightforward and efficient, especially compared with the hassle of seeing a doctor back home in the UK.
I was genuinely impressed with the service and would definitely recommend Bali Doc to other tourists.
Response from BalidocOct 10, 2026
Hi Harris,
Thanks for sharing your experience. We're glad you could handle everything from your hotel and that each step was clear to you before anything was charged.
Dr. Mona will be pleased to read your feedback. Having everything sorted within the same afternoon is what we work towards, and it's good to know it made such a difference compared with arranging care back home.
Thank you for recommending us to fellow travellers!
Warm regards,
The BaliDoc Team
VI
Vicki
Medical help in Bali
Such an easy process to contact the doctor via telehealth.
Doctor listened and advised what medication my husband needed. They then sent me a link to organise the payment and delivery of the prescription to our resort, which arrived within 2 hrs.
Price worked out similar to Australian prices.
The service was outstanding. Can highly recommend this service.
Made easy using our Whatsapp
Response from BalidocOct 10, 2026
Hi Vicki,
We really appreciate you taking the time to write this. We're glad the consultation felt easy, that the delivery reached your resort within a couple of hours, and that WhatsApp made the whole process simple to manage.
It's also good to hear the pricing felt fair compared with home.
We hope you both enjoy the rest of your time in Bali!
Warm regards,
The BaliDoc Team
JI
Jill
Easy to arrange
Easy to arrange, quick appointments and Doctor had good understanding of the issues.
Response from BalidocOct 10, 2026
Hi Jill,
Short and to the point, and much appreciated! We work hard to keep appointments quick to arrange, and it's good to know you felt your doctor really understood what you needed.
If you need us again while you're in Bali, just send us a message.
Warm regards,
The BaliDoc Team
