Baleaf SportsReviews of baleaf.com

After one use the material goes bobbly. Not good quality, and for £30 you would expect more better quality. A pair of leggings.

I tried to return something I ordered in the wrong size but it was not allowed. This is after ordering a lot of other items. I will not do business with Bayleaf Sports again

I ordered 2 items from Baleaf: one cheap pair of capris that were on clearance, the other pair more expensive. I received the cheap pair, but never got the second pair. I tried to cancel the second pair, but was denied a refund because the package was delivered. I kept telling them I DID get package 1, but not 2. They would not refund my money. I'm retired, living on a limited budget, so the money could have paid for groceries. NEVER again will I deal with this ripoff company.

I ordered a pair of capris that did not fit. The return process was a nightmare! You have to pick from a slew of reasons why you want to return the item. I picked what I thought was the best answer and was denied the return twice! You actually have to get THEIR approval as to WHY you need to return your item! Unbelievable. The third time I submitted it they FINALLY accepted it and I was only refunded the amount of the item minus shipping. Between all the rejections of my return I got multiple marketing emails. I will NEVER order from this company again. I lost my shipping payment and I had to go through a crazy return process!! It’s as though they want you to give up on returning your item so they can keep your money!!!! 0 stars!

Let me start by saying the clothes are great, just don't try to return anything. After threatening, endless emails, a botched return with only partial credit, it finally got resolved. Let me repeat, it was resolved and I got my money back. BUT...it was endlessly frustrating, took too much of my time, and has me gun shy from ever ordering from them again. You can get some of their items on Amazon, but not all. At least on Amazon you don't have to live in fear of being ripped off. Returns should never be this hard. They broke my trust. Because their clothes are quite nice IMO, this review would be five stars, but this kind of return experience just does not cut it in today's world. Updated: Bayleaf's reply here does two things: 1. Tries to imply I'm not a customer since they can't find my Trustpilot ID in their system. Of course they can't. It's absurd that Trustpilot ID would be the same ID as a customer ordering with a cc and using a legit shipping address. For the record, my order numbers were Bayleaf #117774; Bayleaf #112627. 2. They go on to reiterate the return policy. Yes, that is correct. But it was the endless process, the lack of being able to reach anyone, the returns that went unanswered with no idea when money would be returned - that's the issue, not the policy itself.

One item I order directly from Baleaf does not fit so I have attempted to return it. I go to the return link on their site to get a return label. However the return site is not working and does not allow request for label. I have contacted them but only get standard replies w/ no answer addressing the problem.

I'm disappointed in the lack of transparency with Baleaf. I could not register an account with the site, no order confirmation emails were ever received... and an order for three items arrived in separate packages 3 weeks apart with one item still missing 7 weeks after order, despite multiple requests for customer service follow up. Advertising "receiving product within 5 days" is ridiculous.. It took 3 weeks for item 1, and an additional 3 weeks for item 2. #3 is still unknown.

I have yet to receive my order so I cannot give more than a 1 rating at this time.