Baleaf SportsBaleaf is a contemporary activewear brand that caters to those who enjoy dabbling in fitness trends but don't want to keep stockpiling gear for each activity they engage in.
Baleaf Sports (baleaf.com) has 550 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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drf
Quick, poite and responsive customer service. I Left both voice & EMail request (I don't know which the customer service responded to today) Excellent customer service matches quality of the products!
Response from Baleaf SportsFeb 3, 2026
Thank you so much for the kind words! 😊 We’re really glad our customer service could help and that it matched your experience with our products. Your support truly means a lot to us—thanks for choosing Baleaf!
Barbara
There was a shipping error with my order and the Baleaf team stepped in quickly to fix the problem. I wear their insulated high waist leggings all through the cold winter months for walking and exercise sessions, and give them full marks for comfort, warmth, wear, and appearance!
Response from Baleaf SportsFeb 3, 2026
Thank you so much, Barbara! 😊 We’re glad we could quickly resolve the shipping issue and that you’re enjoying your insulated high-waist leggings. It’s wonderful to hear they’ve been keeping you comfortable and warm during your winter walks and workouts. We truly appreciate your support and kind feedback!
A S.
I was able to make a change to my order, and Trixy was very helpful.
Response from Baleaf SportsJan 30, 2026
Thank you so much for sharing this, A! 💚 We’re happy to hear you were able to update your order and that Trixy was able to help. We truly appreciate your support!
Cintra S.
Answered quickly and the return questions were handled efficiently. Very patient and kind.
Response from Baleaf SportsJan 26, 2026
Hi Cintra! 😊 Thank you for your kind words! We’re so glad your return questions were handled smoothly and that you had a positive experience. 💚
Philene H.
Trixy was super helpful and kind when I called about my order. I forgot to use my 20% off code online and she graciously adjusted my order. Great customer service. I'm hoping to love my new items as much as I enjoy my current ones.
Response from Baleaf SportsJan 26, 2026
Hi Philene! 😊 We’re so glad to hear Trixy was able to help and that you had a great experience! We hope you love your new items just as much as your favorites! 💚
Cindy
I have contacted the company asking for a return label, as the leggings I purchased were too large. According to their web page, this shouldn’t be an issue as I have contacted them in a timely manner. I simply cannot get any response other than an email asking me to rate “the support I received”??? I responded again asking for the return label and have emailed them in a third time, with zero response. I wouldn’t recommend this company due to their poor customer service. I would like to update this by saying I received a very prompt, nice response from BaleF and the matter has been resolved. Based on this interaction I would change my customer service rating to 5 ⭐️
Response from Baleaf SportsJan 5, 2026
Hi Cindy, we’re very sorry to hear about your experience and apologize for any delays in responding to return requests. Due to being short-staffed over the past few days, some return approvals were delayed, but we’re back on track and processing requests as normal. If you’re still waiting for a return label, please send us a message or email us at [email protected] directly so we can make sure your request is processed right away. We truly appreciate your patience and want to make this right.
Nancy B.
Aaron helped me resolve an issue with a return. I purchased fleece lined leggings as a Christmas gift for my daughter. I decided to shop early so I purchased them at the end of November. My daughter tried them on after Christmas and said they were too small. I tried to return them and get something else for her from Baleaf. I couldn't make the return because I missed the 30 day deadline by a day or two and I was too early for the 3 month window for a return starting in late November through February. I was so upset because my daughter and I both love clothing from Baleaf and have never had an issue before. The person I first dealt with said he was sorry but that was the policy. I thought it was unfair since it was a Christmas gift and I was just a day over the 30 day window and a day shy of the extended return window. I sent an email explaining the situation and Aaron, the supervisor, allowed me to return the item and order something else and even waived the shipping and $5.00 return fee. It restored my "belief in Baleaf!" I was planning to quit purchasing from Baleaf. Now I am a very satisfied customer! Thank you Aaron!
Response from Baleaf SportsJan 2, 2026
Hi Nancy! 👋 Thank you so much for sharing your experience! We’re thrilled that Aaron was able to help and that your “belief in Baleaf” has been restored. 💛 We’re so glad you and your daughter love our clothing, and we truly appreciate your continued support! 🌟
rlangleyhotmail.com
The agent still got the order incorrect. I asked for a large, light blue long sleeve shirt. It appears to be small. She was very nice, but clearly did not understand what I was asking despite being very specific in what I wanted. Edit: Was fixed quickly after emailing the agent. Updated my rating to reflect their response.
Response from Baleaf SportsDec 25, 2025
Hi there, thank you for the update and for giving us the opportunity to make things right. We sincerely apologize for the initial mistake with the size and appreciate your patience while it was corrected. We’re glad to hear everything was resolved quickly after you emailed us. Please don’t hesitate to reach out if you need any further assistance—we’re always happy to help.
