Baleaf SportsReviews of baleaf.com

Response from Baleaf SportsJan 21, 2026

Hi Doug, we sincerely apologize for the inconvenience and delay in approving your return request. The full refund for the incorrect size you received has already been processed and should be credited to your account within 72 hours at the earliest, up to 14 business days depending on your payment provider. Thank you for your patience, and we appreciate your feedback as we continue improving our service.

Response from Baleaf SportsDec 24, 2025

Hi D. Cannaboom, we’re very sorry to hear about your experience. Please rest assured that Baleaf Sports is a legitimate company. If your order never shipped, please email us at [email protected] with your order number or the email used, and we’ll assist you right away.

Response from Baleaf SportsDec 12, 2025

Hi Stephanie, we’re sorry to hear about your experience. We want to assure you that all positive reviews are from real customers. If possible, please send us an email at [email protected] and let us know what happened so we can assist you.

Response from Baleaf SportsOct 1, 2025

Hi Virginia, thank you for sharing your feedback. We’re truly sorry for the frustration you experienced with your return — we completely understand how disappointing delays can feel, especially when you were expecting a quicker process. After carefully reviewing your case, here’s what happened: when your return was approved, our instructions asked for the return tracking number once your package was sent back using your chosen carrier. Unfortunately, this step wasn’t completed right away, which meant we had no visibility that the package had been delivered. This caused the delay in processing your refund. Once we received your tracking information, we were able to confirm the return and issue your refund right away. Our process is different from Amazon’s — since we don’t have the same resources, we either provide a prepaid label with a small fee or allow customers to use their own carrier. That said, we’re continuously working to simplify our returns system and reduce wait times so future experiences are smoother. If you’re open to it, could you please send us an email at [email protected] so we can check what other assistance we could provide to you? We look forward to your response. We sincerely apologize again for the trouble caused and truly appreciate you giving us a try. If you ever shop with us again, please don’t hesitate to reach out directly — we’ll make sure your experience goes much more smoothly.

Response from Baleaf SportsJul 23, 2025

Hi Galyn, I'm so sorry for all the frustration this has caused. We did respond to your messages multiple times back in January and provided the return instructions, but it’s possible they ended up in your spam, junk, or promotions folder. To help you right away, could you confirm if your PayPal email is the one we have on file? If yes, we’ll process the refund immediately. Please email us at [email protected] — the sooner we receive your confirmation, the sooner we can get this resolved. Thank you again for your patience, and we truly apologize for the inconvenience.

Response from Baleaf SportsJul 3, 2025

Hi there, we're truly sorry to hear about your experience and appreciate you bringing this to our attention. Please know there’s absolutely no reason for us not to approve your return — we want to make this right. Kindly send your order number to [email protected], and we’ll take care of everything for you. We look forward to hearing from you and resolving this promptly.

Response from Baleaf SportsJun 30, 2025

Hi Francie, thank you for sharing your experience — I’m truly sorry for the frustration you’ve felt. We definitely value every customer, including you, and want to make things right. Please know that your return request was approved and we sent the return instructions about 10 days ago. Sometimes these emails can accidentally end up in your spam, junk, or promotions folder instead of your main inbox. After seeing your review, we’ve just resent the return instructions to make sure you have them. If you have any trouble locating the email or need further help, please don’t hesitate to reach out by sending us an email at [email protected]. We’re here to support you!

Response from Baleaf SportsJun 17, 2025

Hi Emily, we’re truly sorry for the frustration and inconvenience you’ve experienced — this is absolutely not the kind of experience we want any of our customers to have. We completely understand how upsetting this has been, especially with the delay and lack of clear communication. We’ve followed up again with our finance team and learned that there was a delay in processing your refund, which was originally scheduled for June 6, 2025. They’re actively working to resolve the issue, and we can now confirm that your refund is set to be processed this coming Friday, June 20, 2025. We sincerely apologize for the delay and the trouble you’ve had to go through. Thank you for your patience, and again, we’re very sorry for how this was handled. If you have any further concerns, please don’t hesitate to reach out — we’re here to help.