Baleaf SportsBaleaf is a contemporary activewear brand that caters to those who enjoy dabbling in fitness trends but don't want to keep stockpiling gear for each activity they engage in.
Baleaf Sports (baleaf.com) has 550 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Annie D.
fit...too short
Response from Baleaf SportsJan 4, 2024
Dear customer, We appreciate you letting us know and bringing this to our attention. We strive to provide excellent customer service in a timely manner, and we apologize for the inconvenience this has caused. For this issue we will forward it to our relevant department for further improvement. Thank you very much for your kind feedback.
Genevieve L.
J’aime la matériel mais la coupe arrière ne monte pas assez haut au dessus des fesses. Lorsqu’on se penche ça descend sur le bord des fesses. Très fatiguant
Response from Baleaf SportsNov 17, 2023
Chers clients, Merci de l'avoir informé et porté à notre attention. Nous nous efforçons de fournir un excellent service à la clientèle en temps opportun et nous nous excusons pour la gêne occasionnée. Pour cette question, nous vous contacterons par e - mail, veuillez vérifier. Merci pour votre soutien.
Don C.
... bad shorts ... pants too thick
Response from Baleaf SportsNov 9, 2023
Dear customer, We appreciate you letting us know and bringing this to our attention. We strive to provide excellent customer service in a timely manner, and we apologize for the inconvenience this has caused. For this issue we will contact you by email, please kindly check. Thank you for your support.
Carol T.
I ordered 3 items. The quality seems fine, but I wanted to send one item back. What a hassle! I have been emailing them since Oct 5 to get a return authorization (or whatever is needed from them). Today is Oct 27 and the screen still says that it is pending (to send me the info on where to return...not the return itself). So - I wouldn't order from this company again b/c it is so difficult to complete the return. If you are going to be an online company, you MUST get returns organized. **UPDATE** After much back and forth, the refund was given, which I appreciate (Dec 13/23)
Response from Baleaf SportsOct 31, 2023
Dear customer, we are sorry for any inconvenience caused by the return process. We strive to provide excellent customer service in a timely manner, please kindly reply to our email with more info about your order. We will try our best to make things right.
Marie L.
It takes quite a long time to receive your order. I received the wrong size and then it had to be ordered again which took more time.
Response from Baleaf SportsJul 31, 2023
Dear customer, We appreciate you letting us know and bringing this to our attention. We strive to provide excellent customer service in a timely manner, and we apologize for the inconvenience this has caused.For this issue we will contact you by email, please kindly check. Thank you for your support.
Customer
It took weeks for the item to be received...too slow a turnaround. Also, the e-mails did not have updated information on when to expect delivery.
Response from Baleaf SportsJul 31, 2023
Dear customer, We appreciate you letting us know and bringing this to our attention. We strive to provide excellent customer service in a timely manner, and we apologize for the inconvenience this has caused.For this issue we will contact you by email, please kindly check. Thank you for your support.
Catharine A.
Normally, I wear a medium; however, the three pair of medium unlined shorts I purchased look baggy and unattractive. It’s my fault, I should have exchanged them for a small.
Response from Baleaf SportsAug 2, 2022
Hello Catharine, Sorry for any inconvenience. After checking, you seems haven't contacted us regarding the return, and my colleague sent you the return instruction after he saw this review. In case you haven't received it, I have resend it again. Please kindly check your email inbox to submit a return request. Any other issues, please feel free to contact us at [email protected] Regards, Baleaf Sports Customer Service
Carol
I love Baleaf products, however, the returns were very confusing.
Response from Baleaf SportsJun 2, 2022
Hello Carol, Sorry to bring you the unpleasant. I have checked and found you return several items from different orders, thus you would need to submit the return request for the orders separately. But I know there is a lot of space for improvement, I will feedback to the technician to see if they can merge the orders so that you just need to submit the request once! Sincerely sorry for the inconvenience and thanks for your voice! Much appreciate it. Regards, Baleaf Sports Customer Support
