BAI Embroidery MachineReviews of bai.store

Anytime I need help they are quick to respond and provide detailed guidance.

I love my BaI mirror. Ive had it over a year Im ready to buy a second one to build my business.

I love both my machines, the Vision and Mirror. Support is fast and super helpful, Luke Ren helped me find what I needed and was so helpful.

Great customer service and technical support.They responded promptly and resolved my issue.

I was worried I messed up one of my needles and reached out to Leo. He was kind and patient even though my problem fixed itself. He helped me run through my tension to make sure everything was running smoothly just to be sure. He has checked in periodically to make sure things are running smooth and asked if he could do anything to help. Such amazing customer service.

As always, Luke Ren responds very quickly after hours USA time! It’s comforting to know when I run into an issue or have a question (no matter how basic or simple it is), he is extremely helpful and always very polite. It is such a pleasure to have such good customer service no matter the day or night. During the USA day time hours the Atlanta rep is another great asset.

I had an error with my machine and Luke walked me through it every step of the way. The process was awesome. I got my machine up and running. He saved the day!

I am very glad I naught a BAI, the team is always there when you have any questions no matter the time. And the machine itself is amazing, I love it!