BAI Embroidery MachineReviews of bai.store

I've had my machine now for a little over a year and a half. I can honestly say when this company says they will help you when you run into trouble or just have general questions about embroidery they stand behind that 100%. Luke is someone who can zero in on exactly what the issue is and recommend a solution for it. He has done that several times that I've reached out to him for assistance. I would also like to recognize Alan. I bought my machine through him. From day 1 he has been very supportive as well not only on the spot through chat but also through the many videos he has produced. In my opinion they are very easy to follow and to the point. Based on my experience, I would recommend a BAi embroidery machine to almost anyone, especially to those who don't know anything about them. That was me before I purchased mine. Thank you Luke and Alan for all the support you provide!

I have had great experience out of my BAI mirror machine. If I have any problems whatsoever, I have a team that is set up for me and I send a message. They return very quickly and resolve the issues that I have. I would buy this machine again, very very pleased BAi mirror embroidery machine. Great tech support, and after sales service.

Such great customer service and knowledgeable staff!

This is the most AMAZING machine. ive had a few and this surpassess them ALL!! I bought the BAI Vision v22 and its easy to ise, and customer service and all the techs are amazing. I would highly recommend anyone to buy a BAI, you wont be disappointed. LUKE thankyou for helping fix issues easily.

Thank you Luke for your help and patience.

I've had my bai mirror for a year and a half and absolutely love my machine! Bai's customer service is excellent as well! Any time I have a question or need help, I send them a direct message in the group chat they created for me to contact them! They always answer quickly and help me through whatever questions I have! My bai rep is Luke and he's awesome!

Never had any embroidery experience before but the team at BAI has helped me and walked through every step I had when I knew nothing. Great customer support

The support response was quick and my issue was resolved with only a few short messages.