BAI Embroidery MachineReviews of bai.store

The bai team is so amazing and always has my back when I need help fixing my problems thank you agein

This a rockin’ machine & the BAi customer service totally rocks too! So easy to get answers in your service group it’s like seeing angels are with you always. Sew out quality is equal or greater to other machines that I have. Very pleased overall. Thank you BAi for an affordable and quality machine with top notch customer service!

I really appreciate all the help Luke gave me. He was very knowledgeable and made his directions clear over messenger that I was able to follow his instructions and fix the issue. It ended up being operator but regardless he kept working with me. Diehard dedication!

We recently purchased a Mirror embroidery machine from BAi, and this weekend got an opportunity to start setting it up and testing it. Of course be rookies, we made every mistake possible and Luke our engineer was fantastic. He quickly diagnosed the issue(s) we had created and provided quick easy fixes. I wish every customer service rep in the world was this caring and efficient!!

Luke is amazing. Every time I need help, he makes it look so easy to solve that it's funny, because for me it could be the end of my machine, but he takes it so calmly that his help makes me feel confident to continue working with my BAI embroidery machine.

Luke is a wonderful person he tries to help you with your problems he sends you videos and he still answered your questions. If you still have problems. He does not give up until you’re happy. Thank you Luke

Always quick to respond and help me get the problem solved!! Customer service is great!! Luke REN and the team is the best!!

It is nice to have someone you could ask help for and always give you a solution when you need it. The first time I was worried about an issue i was having with the machine, but because I was able to contact Luke he guided me through different solutions while explaning what I could do.