BagsmartReviews of bagsmart.com

Responded very quick less than 5 mins after I sent an email. They helped me on what my concern is Thank you Ann!

the support was great, didn’t need to wait a lot for a reply, and problem solving was on point

Create bags, greate customer services will buy again soon⭐⭐⭐⭐⭐

Placed an order over the weekend for an upcoming trip based on their 3 -5 day delivery promise. Was given two consignment numbers which initially said passed on to courier but now these numbers don’t exist, disappeared from tracking. Can’t contact anyone from customer service, dodgy email which no one responds to. Be careful when ordering from Bagsmart UPDATE- With regards to the above review Bagsmart have since reached out and have been extremely helpful. Part of the order has now been delivered although the second part looks like it’s been lost in transit. Bagsmart have been incredibly helpful in finding a solution and are now working on sending a replacement. Thank you Reign, I really appreciate your help. UPDATE- OK so I’m now overseas and have used my Blast travel 38L Backpack as well as my 43L Roller Backpack. These bags are amazing, absolutely perfect for this trip. All bags have now arrived from my order and I have to say Reign from Bagsmart was incredibly helpful finding a solution to the missing part of the order. Thank you again and anyone who’s looking for a new bag I’d be giving these guys a call.

This is the third bag I have purchased and I own every travel bag ever made :), its such a well thought out product. Just as important is the customer service, I ordered a bag as a gift to someone on Saturday night I did this order hastily and as I pressed payment I realized too late it was heading to some random persons address. I immediately sent an email and the next day received notice that the address had been corrected! Just wow great customer service , great peace of mind, never expected a response on a Sunday! 10/10 disaster averted!

Such fast customer service! My computer auto loaded the wrong address. I did not notice until the order was confirmed. I emailed immediately and the address was fixed within 10 minutes. Whew! Excellent service

I had some issues with a damaged delivery and shipping issues and the customer support was exceptional. They were very thorough with the situation but also very understanding when I ran into issues with my local UPS store closing down. Overall, they were very helpful and the agents I spoke with were fantastic.

I'm truly impressed with the design and quality. This backpack is so well made with lots of pockets for storage. Every detail is impeccable. Excellent customer service. Responsive, friendly and helpful team. I purchased it on Saturday night, when I realised that the carry-on bag I already had was too heavy and I needed a light and spacious backpack to travel next Friday. I knew it would be risky to purchase something online. The chances of receiving it in four days (by Thursday) were very small. Even so, I took the risk... and guess what?!… I got it delivered Tuesday. Two business days. Oh, wow! I’m very impressed and I’d 100% recommend Bagsmart!