BagsmartReviews of bagsmart.com

First, I absolutely love the backpack. I travel often, and this backpack holds my clothes, my laptop, and my iPad. It's my new go-to for travel. Second, the customer service is above and beyond. I plan to purchase additional products as gifts!

I don’t know about anyone else but I had a great experience as a first time buyer. I had two separate orders. I purchased enough on both orders that I qualified for the gift (1 gift per order). However, I failed to add the gift (yes, both times). I didn’t realize there was a choice and that you had to add it to the cart. This is not something I’m used to as so many companies don’t give gifts, let alone let you choose from multiple awesome options. Anyway, I reached out to customer service and they responded within the next day. They instructed me on what I needed to do and I followed them. In the next week, I got the gifts. Not only this, but the luggage I ordered is amazing! I also got the mini duffle and it’s cute af! I chose the mini duffle AirPod holder and the pink jewelry box. Both exceed my expectations. Thank you to the person in customer service who went above and beyond to help me! I will definitely be a return customer!

Solid company. I had an issue ordering and contacted customer service immediately. They offered a solution right away and I'm super pleased with their response time and level of customer service!

I purchased the bagsmart blast pro 43L rolling duffel and I’m very excited to try it out on my upcoming travels. I had a couple questions and concerns so I reached out to their team through email. Alicia worked with me to get everything taken care of and I received wonderful service and extremely prompt! I couldn’t have asked for any better. I have since purchased the pro backpack and two sets of their pro compression cubes as well. I’ve learned with many things I’ve purchased off of the Internet from many different companies, not everything will be perfect. Bagsmart proved to me that they will stand behind their product, and their customer service that I have worked with was awesome! So far Bagsmart has proven to me they are a great company, that I will continue to purchase travel items from when needed.

I bought a Bagsmart backpack and then wasn't sure I needed it. I liked it very much but decided against keeping it. I notified Bagsmart and requested a return and refund. They offered me a 50 percent discount to keep it, which I happily did. Their customer service is top notch! In this day and age when you can't reach customer service, they were great!

We love our new backpacks, they are much higher quality than expected. I also had a very good experience with customer service after being charged for a free gift at checkout. I was a little frustrated that I couldn’t find a phone number but was surprised at how quickly I received a response when emailing. I was refunded almost immediately for the free gift. The communication was great. The free gift was not in the package but I really didn’t care because that is not why I bought something. The discount given for two was a better gift anyway!

I found the Basic backpack to be fabulous. I needed lots of pockets and I got them. Plus the lining is not black so it better to find items inside. The make up bag is a good size, with strong zips and well made. Clever design. I also bought a black soft puffer backpack that will travel with me because it’s light weight, roomy and looks smart. Also with bright coloured lining. I had a problem with a colour of a backpack and I immediately notified Bagsmart and it was resolved quickly and respectfully. I would recommend this company any day.

I had issues with my order, I believe it was lost, but when reaching out to customer service, they promptly resolved and sent a new item, which I got in 2 days. I am very satisfied with the products and customer support.