BagsmartReviews of bagsmart.com

Sangat slow respon. Sudah order payment di marketplace. Seminggu kemudian baru ngasih tau kalau stok gak ready padahal sebelum order udah make sure 2x dan admin bilang stocknya ready. Tidak ada win win solution. Solusinya disuruh cancel orderan. Kapok banget!!!

You cannot contact anyone directly. When you email customer service because they do not provide any chat or telephone option, you get a return email that says it will be 48 hours minimum for a response on a weekend. This request is to change a shipping address. The website says you need to contact the company IMMEDIATELY if you need to make a change as you can't change the address or cancel the order after it has shipped. The item will probably ship before the 48 hours of the email being dealt with. My items will go to an address in another state where they cannot get to me. This is terrible customer service. I have bought a number of things from this company and will not do so again due to lack of ability to get customer service.

Ordered a bag on eu.bagsmart.com, it was said that delivery within EU is 7-11 business days + a couple of business days for processing. I received a track number, saying the item starts its journey in Chine. Month after — nothing happened and never moved. I contacted support — they answered that my item was lost in China. Suggested 3 options: resend, refund and i-forget-what-else. I answered immediately as it supposed to be a birthday gift, that we want an item to be resend asap. No answer. My messages were automatically SENT BACK TO ME (WTF???) scam!!

I purchased a reiki hobo bag from the uk website. The bag was meant to be delivered within 3-5 days. The order arrived after 7 days. The bag arrived with very little packaging and no delivery note or returns forms like normal deliveries have. I ordered the bag in cedar colour which online looked a lovely brown/green colour. The bag came very different to the advertised pictures in an orange brown colour and I felt very disappointed after spending £65 on what I thought was a beautiful green brown bag. When ordering the site stated a 30day return policy. I contacted the email listed and have not heard any response after trying for over a week now. And no response to my emails. I feel this is a scam and a very poor company to deal with. So would strongly avoid this company at all costs. I have wasted money on a bag the complete wrong colour to what was advertised and I am now stuck with this bag. Very upset and very disappointed.

I ordered a bag from Bagsmart and was not impressed by the size or quality for the price. Their website says returns are welcome in new condition but you must email them for a return address. When I try to email them, I get a reply from "support" that is just my original messages copied back, and their customer service phone number is disconnected. Totally ridiculous! Will never purchase from them again.

Terrible experience! I ordered a backpack and everything seemed to be as expected. I received an email with tracking information from Yun Express. I was able to see updates along the way and today I received a message that my order was delivered “near my front door or porch”. The package was not delivered. My husband was near the front door at that time. I emailed customer service and responses simply repeated back my questions-no response. I finally found a number for customer service. The agent told me that my package was not delivered because of a problem with my address (address is correct on all correspondence). He asked me to go to the AppStore and use an app that would give him remote access to my phone. I said I would not do that and he hung up. Perhaps this was not a legit phone number, but in any case the whole experience has been unsettling. If the only way to resolve issues is through an email that doesn’t work, that is terrible customer service. I would strongly recommend that consumers avoid ordering from BagSmart.

Customer Service is atrocious! It takes forever to get a response, no phone number, or live chat. I ordered a bag and the package was lost. Bagsmart and FedEx confirmed it was lost. They offered a replacement or refund. I chose refund. Another delayed response and now they say the address was wrong- which it wasn’t because they delivered another order to that same address. Feels like a huge SCAM. I will be spreading the word that this company is awful!

I purchased BAGSMART compression in the dusty rose color. Unfortunately, they did not compress any better than a basic Ziplock bag, which was disappointing. The larger issue was customer support. I requested a return and followed BAGSMART’s stated requirements exactly by providing photos, a clear reason for the return, and a copy of my receipt. Despite this, it took seven (7) separate emails over a 30-day period before I was finally given a return mailing address. During this time, I was offered a 60% partial refund if I kept the product, which I declined. I was seeking a standard return and full refund, not a discount to keep an item that did not perform as advertised. The prolonged delay and resistance to providing a return address made the return process unnecessarily difficult and frustrating. Desired resolution: A full refund upon return of the product and improvement of the company’s return process so customers are not required to pursue basic return information repeatedly.