BagsmartReviews of bagsmart.com

The refund policy says I could cancel before shipping, so I emailed the customer service within 30 minutes. The customer service, Alicia emailed me back that my order was shipped but it was clear that my order hasn't been processed yet and I didn't receive tracking number. Then, she offered me a few options; partial refund, free extra item, or 20%off next purchase. I emailed back to Alicia, but my email came back. No answer after. If you are sure to purchase with using a correct coupon code, it's ok. Dealing with customer service is nightmare because it will take a while to hear from them.

If you want your order within 3-7 days then maybe order elsewhere. It took my order nearly 3 weeks to arrive. That said, the bag is actually very good quality and looks good. If you don’t mind the wait period then I’d definitely recommend.

I love the designs of the compression travel bags but , they need to reconfigure the design. Recently bought 2 sets and 2 of my bags are starting to tear in the same spot. Along the area where the.netting is

I like the backpack bags I got but I don't need a tote I ordered and trying to reach customer service is making me crazy! Each email I send comes back to me with just my message quoted in it....nothing from customer service. No instructions or return steps. It's like I'm in grade school and other other person is literally repeating my sentences word for word and nothing else. I don't know if I'll ever get a reply...and it's so frustrating. I've tried a new email, tried sending a message from the website. They all get merged into the same ticket and nothing changes. Arhggg Edited to add - after posting this review, customer service finally replied with something helpful. I was given instructions how to return the bag - but return shipping is on me (to an address in New Jersey) as is sending the return info to Bagnet since they don't provide a shipping label.

Ordered Nappy bag Pro: quick delivery from Sydney Light weight Good storage and has insulated bottle compartment Con: why the smell is bad. Smells like fish. Ill try to laundry the pacifier case first and see if the smell will go away. Otherwise, I won’t be able to use the pacifier storage because the pacifier may absorb the smell! Overall: satisfying nappy bag except the fish smell.

I didn’t realise Bagsmart was not Australian and products are shipped from China. Had I known, I would not have purchased! Still waiting on my order to arrive (if it does!) so can’t comment on quality.

I ordered a Blast Quick Access 28L-38L Carry On Travel Backpack from bagsmart.au last Friday. The cost of the bag was $112. After placing my order, the order summary showed that shipping was free and that the total cost of my order was $112. I paid for the order using PayPal and my PayPal receipt was for $112. HOWEVER, when I checked my bank statement yesterday, I discovered that I had paid $115.36 for the backpack rather than the $112 shown on my PayPal receipt. The extra $3.36 was for an "Overseas Taxation Fee", which I presume was charged by my bank. I am very dissatisfied that there was no indication on the bagsmart.au website or from PayPal that there would be an additional fee on my purchase related to an "overseas" transaction. I would have ordered from another online retailer if I had known that bagsmart.au was an overseas company not an Australian one. I should note that I collected my backpack today. Although I have not yet used the backpack, I am happy with the its quality so far.

Hi! I saw my work colleague was using a Bagsmart totebag and I really liked it, so I decided to buy one for myself. My purchase finally included the tote and a couple of cable organizers I bought for my husband and myself. The purchase was made on 8/16 and the organizers were sent pretty quickly (8/19), but the bag took longer. As they say shipments can take between 2 and 7 days from the purchase date, I decided to wait and I wrote an email on 8/22 asking for my bag. I didn't have an answer and wrote back on the 8/26 (saying it's ok by me if it's going to take longer, I just want to know) with the same result. On the next day, though, I received an automatic message communicating that "the last item on my purchase had been shipped" (meaning the bag). I finally received on 08/31. I'm giving all these details because, while waiting for an answer I started worrying and looked to some reviews of Bagsmart... only to worry even more when I saw people saying they are a scam. My experience is that the products are very good quality, and exactly as they are advertised. The only thing I don't like is the customer service. I'd have been happy with an answer saying something like they are sorry the shipment of the bag is going to take longer (I mean, it's just a bag, I for sure can wait longer to receive it). But the lack of communication is something I don't think a company can afford because it works against customers' trust and confidence on the brand. So here is my experience. Bagsmart: you have really good products and I'd like to give 4 stars, but you have to improve your customer service first!