BagsmartReviews of bagsmart.com

I bought the pro bag with wheels and it still hasn't arrived, its been more than 2 weeks, this is simply unacceptable UPDATE: I ordered the Pro bag with wheels and it took over a month to arrive, well past the 5–8 business day delivery window. I missed two trips I had bought it for. When it finally arrived, it was damaged: scratched, with the edges crushed and misshapen from being compressed in the box. To their credit, customer service gave me a full refund in the end. But I had to push for it over several weeks of emails, and I was still left without a working bag, and I have to buy one now elsewhere. A refund doesn’t fix the experience. I wanted a bag that works, not my money back a month later. I won’t be ordering from Bagsmart again.

They may offer good products at competitive prices, but the real issue is not knowing when your order will actually arrive. I have been waiting for my order for more than 25 days, and it is still stuck in China. I understand that international shipping can take longer, but in 2026 we are used to receiving almost anything we buy online within a few days, or a week at most. Waiting more than 25 days without the order even reaching Italy is, in my opinion, simply unacceptable. A good price and a good product are important, but reasonable and reliable delivery times are also an essential part of the service. Unfortunately, in this respect, my experience has been very disappointing.

I honestly feel scammed by this brand. I placed an order a month ago, it said i would get my order between 5-11 days. 11 days passed and I didn’t even get notified about the status of my order until I reached out to them. Then was told an item was not available and I had to choose another item. Once I did that again no news and a few days later was notified that again the new item was not available. I then asked to cancel my order and asked for a full refund. After which they told me that there was an error and that I should receive my orders soon as it’s already shipped. Another 10 + days passed and I still have not received my order. I had intended to have my orders for a coming trip (hence ordering it a month in advance), however I have yet to receive it and my trips is in 2 days. So really do not recommend buying anything from them as I didn’t not get compensated for their errors and lack of communication of an order.

I purchased a travel bag. I loved their design. They promise free shipping in 7-11 days. 3 weeks went by and I can see that my shipment is stuck in China. It has not moved since 2 weeks. My emails to customer service have not been answered. I wonder if the company is a scam...

Appalling customer service. I requested a return and have sent multiple emails, all completely ignored. The bag itself is extremely poor quality, but the total lack of response is even worse. Avoid.

UPDATE Sept 26: After a couple more rounds of communication, my order was cancelled and refunded at my request. I appreciate getting a suitable resolution to this disappointing consumer experience. Unfortunately, I still can’t recommend this company due to the aforementioned service issues which need serious revision in order to align with the presumed quality of their products, which I guess I’ll never know. UPDATE Sept 24: My order still hasn’t been shipped. I have now repeatedly requested to cancel my order and get a refund to avoid further going through what others are so voluminously describing about this business’ horrible customer service. And I’m 99% sure I won’t be getting my order in time for the trip it was purchased for. They continue to stall, delay and make ridiculous points in their responses. Ex. “Reassuring” me that they have now, after 2 weeks, removed the free item from my order that they say was causing the delay in shipment, as though that’s a favor and not just what’s expected for efficient and trustworthy business practices. Honestly, I’ve never heard a customer service agent talk so much about a free hobo bag! ORIGINAL REVIEW Placed an order well in advance of my travel plans based on their stated 3-7 business day shipment policy. Emailed support to check on my order status after 8 days with no order delivered and no updates about delays. When they responded 3 days later, the excuse was that a free item added because I spent a certain amount wasn’t available in a certain color. I indulged by responding that another color is fine and it’s more important that I receive the actual items I need and paid for. They then responded saying vaguely that my order would be shipped out soon, when I would have expected it to be shipped out immediately given the already unnecessary delay. Still waiting for shipment confirmation. After reading so many similar reviews here, I have actually requested my order to be canceled and refunded as I can’t trust I will actually receive the luggage I need in time for my trip given their okayness with mediocre business and customer service practices. I intend to post updated reviews here each day until I receive my cancelation/refund or confirmed shipment with guarantee that my order will arrive in the next week, which doesn’t seem likely or possible given their business model.

I ordered the foldable travel bag and it was missing its strap. Shouldn’t have been a big deal, right? I emailed the company, please send me the strap. Over two weeks, 12 emails and counting, they’ve done nothing but drag this on and treat me like I’m a complete idiot unable to unzip a bag. The first email they replied and asked for screenshots confirming my purchase, pics of the bag, and a description of what was wrong. Completely normal. But each successive email they needed new pics, did I unzip the bag? Did I really unzip the bag? Did I look in the bag? Can I send more pictures? And now they won’t respond at all. All to avoid sending me a simple strap! Don’t buy from this company, they do not stand by their products Update: 9/27/26 Bagsmart reached out to me in response to this review. I sent them screenshots, receipts, email chains, pictures. All I wanted was the strap that was not included in my bag. I got the runaround yet again. Then I was ignored, yet again. I have returned the bag, it’s not worth the hassle. Please please please think twice before buying anything from this company. Could you imagine how badly you’ll be treated if anything goes wrong? I never judge a business by them doing everything right, because something will inevitably go wrong, I judge a business by how they handle it when things go wrong. For this, I recommend never buying anything from Bagsmart.

12 days after ordering, the items still have not shipped...this is despite the claim that they ship in "2-7 business days from Sydney". Obviously an absolute lie. My order number is #BS2025167121AU I want a full and immediate refund as the items will not arrive in time for the holiday they were purchased for. Avoid this company at all costs...or pay the price