BagsmartReviews of bagsmart.com

Only way to return is to send them an email and of course got no reply. Wasted £50.

DO NOT USE NO CUSTOMER SERVICE WILL REPORT TO TRADING STANDARDS

Do not use this company. Your goods will not arrive. Scam site perhaps??

The item is cheap and absolutely disgusting. Paid $65 for rubbish. I thought because it’s coming from Australia it may be good, only to learn that if you want to return the item you have to return it to China. What an absolute joke. This is a scam and their products and cheap and look like crap.

Avoid this company like the plague. Their form of customer service is to take your money and then ignore you. I bought a bag from them and appears to have been lost in transit; the tracking status hasn't changed for 17 days. It's still, supposedly, waiting to be cleared by customs. I've contacted them on several occasions and they haven't had the common decency to respond. I even warn them that if they didn't provide a refund I would contact PayPal; that didn't move them to any action either.

BUYER BEWARE!!!!!!! Their return policy, they say, is 30 days with no questions asked. When I emailed the company to return a product we had purchased as a gift, the rep told me the return policy was 15 days however when I took a screenshot of their return policy on their website they emailed me back and said "Yes you are correct it is 30 days"!!! What they fail to tell you is that you have to ship the items to China and they don't cover the shipping costs!! The shipping costs exceeded the price of the item!! Nowhere on their website do they disclose that the items have to be returned to China! So just know that if you are not satisfied with your product you are stuck with it!!!

I bought a backpack and one of the straps just came off when I was trying it on. Sent email to their costumer service with picture and they request for you to pay for the return shipping!!!

Terrible experience with Bagsmart. I would not buy anything from them. I ordered a laptop bag and clearly my order showed what color I wanted on the confirmation email. They sent the wrong bag and wrong color but insisted it was my mistake and would not refund my money. The customer service person that wrote to me was argumentative and rude. Steer clear and go with a more reputable company. Not worth the hassle.