BagsmartReviews of bagsmart.com

Ordered two bags with plenty of time for our overseas trip, paid over $200 for both, we only received one in the mail. Hoping the company can rectify this urgently before our trip next week but judging by the similar reviews I’m not feeling hopeful. Have reached out via email, we will see…

Worst customer service ever - waiting for 2 weeks and it’s not despatched. I then get an email saying it’s out of stock but they can send a different model. I emailed three times saying the other model was okay. A week later no response and no sign of delivery!!!! Never buying again and wouldn’t suggest you do

Site a fuir !! Ma commande apparaît toujours comme « non traitée » depuis 10 jours. J’ai écrit au service client pour savoir si je devais m’en inquiéter, aucune réponse de leur part malgré le délais de 1 à 3 jours ouvrés promis. Je n’arrive toujours pas à annuler ma commande et récupérer mon argent. Ne commandez pas sur ce site.

I have contacted this company at least 6 times for the return shipping address. The response has been absolutely pathetic. The customer service is virtually non existent. I hope I never have to deal with this company again.

BUYER BEWARE!!!! FALSE ADVERTISING BUY 1 GET 1 FREE!! ZERO CUSTOMER SERVICE AND BETTER QUALITY PRODUCTS ELSEWHEWRE.... DO NOT WASTE YOUR MONEY PURVCHASING FROM THESE SCAMMERS!!!!!!

Do not buy! My order for a camera bag came with a cover filled with hundreds of holes. Trying to get a replacement has been a nightmare. All email enquiries are just sent back with no resolution.

I accidentally put in the wrong address when I ordered because the order form was pre-populated with a previous order. I immediately emailed the company and no response. I have emailed them every day with the correct address, however the order was never changed and it was sent to the incorrect address. I have contacted the customer service department every day via email without any response. The phone number I found was just an answering machine and surprise,no call back.

I ordered a bag back in April, it took a long time to ship and every time I asked about the shipping I got a different answer. One of those reasons being it was an “hot item” but there was nothing about shipping delays when purchased. It finally shipped and has yet to arrive. It’s now early-mid June. I have reached out twice to get an update on shipping and have heard nothing back. I have also requested a refund and haven’t heard anything. Very very disappointed in this company. I will not use them again or recommend them to others.