BagsmartReviews of bagsmart.com

DO NOT PURCHASE FROM THIS COMPANY. If I could give a lower rating I would. After using this bag twice a week for 7 months it started to come apart. I emailed as they have a lifetime guarantee on their bags and was offered a refund. This was on 10 weeks ago. They have come up with every excuse under the sun about why they cannot refund to my original payment method and a provided bank account. Eventually, they just don’t respond to your emails. There is no way to call them to speak to an actual person, all you can do is email Alicia. There is no customer service and I couldn’t give you more of a warning to not purchase from this company. I have made complaints to the ACCC and other government bodies about this company. They shouldn’t be allowed to trade if they are going to offer a false guarantee to customers. Update: since I cannot reply to the company response. How can you possibly try to reassure me that this refund is coming through after 10 weeks of being told there is a problem with the refund and no one can ever tell me what the problem is specifically? Do you respond with “rest assured” to appear like a responsive business and as if there is something you are actually doing in the background? This should have be resolved 9 weeks ago, instead of taking me on a ride around in circles. You have no phone number so I can’t tell if I’m speaking to an actual person. I have asked for it to be escalated to someone higher and who has the authority to approve and process the refund properly. If the company was actually actively trying to provide good customer service you wouldn’t have a problem providing me with more details about what you’re doing to resolve the fault with the refund not being processed on your end, which for the passed 10 weeks I have not received any such effort in any emails.

Ordered a 120$ bag, which was expected to be dispatched from Sydney on 24/10/24 & next thing I know is that it had been dispatched from China. Last update on 8/11/24 in Brisbane and in transit to Gold Coast for a week now. Contacted after sales services with the same generic response. Will never shop ever with them again.

The product was purchased on 4th October. I live in metro Melbourne and website says shipping 3-7 business days from Sydney. I was tracking the package online which said my parcel was coming from China, not Sydney. When my product hadn’t arrived on 20th October I enquired with the company and was impolitely told “too bad”. I purchased cheap packing cubes from Kmart and I left for my trip on 28th October and the product arrived on the 1st November.

This is nothing more than a Chinese drop shipping company with poor quality bags and customer service. They shipped my bag to the wrong state (my shipping address provided was double checked and correct) they took months to even refund the money, offered no compensation for the time lost and missed my travel date to Europe. Avoid this bag - get a COR off amazon instead (much better quality and customer service)

Terrible customer service, lost my order. I Ordered it over 2 weeks ago, wouldn’t refund or express new one before I travelled. Useless customer service rep, kept replying to my complaints with my own responses. It’s probably a bot.

Absolute scam of a company. On 10/5, I ordered a bundle (carry-on backpack and packing cubes) to arrive in South Florida. First of all, they sent them separately. Why? That's the whole point of a bundle is for it to come together. Secondly, they advertise 3-5/2-7 business days to ship, which is not even close. My ETA delivery date is showing the 19th and now I have no bags or cubes for my vacation. Lastly, on 10/11, I received a update one item landed in Orlando, FL. Today, I learned they sent that item to CALIFORNIA. I live in South Florida and it was in Central Florida - Orlando...and they sent it to California...How does that make any sense? Terrible company, I have already told everyone I know to avoid. Reporting to BBB and ACCC.

Don’t buy from this company Horrible company I returned the bag and they are making it difficult to refund me Still waiting for a refund after so many emails, so far a month.

The bag I bought was of poor quality. Customer service is horrible, super slow and they drag out the return process. I have not been able to return. I should have looked the reviews for this company before buying from them.