BagsmartReviews of bagsmart.com

I absolutely love the Totepack and have several. I contacted customer support regarding my most recent purchase. I was a little disappointed in the interior fabric. It wasn’t slick like my other bags. I thought it was a design change and simply emailed them to let them know I wasn’t crazy about the change in fabric. They immediately responded and asked for some photos, including a photo of the batch number on the tag. It appears to be a defect and not a design change. They offered me three options including some discounts on future purchases. I chose to have the bag replaced because these bags are perfect for me and the color is my favorite! They resolved the issue same day, There were multiple messages back and forth and they were very responsive and sincerely wanted to fix the issue. I am thrilled with their customer service as well as their bags. The layered organization in the zip pockets on the front are genius! The design keeps everything from falling to the bottom of the bag. It’s perfect!

I like their bags, and the customer service was responsive and helpful. They offered a 50% refund on a backpack I didn't want (because of color) without me needing to return it, or the option to return for full refund if I paid the return shipping fee. I find those options fair considering I was returning due to preference, not a defective product. I accepted the 50% and then donated the backpack. On my next order, I didn't receive one small item, and they sent me a replacement quickly.

My bag was delivered to the wrong address. Their online service answered right away and my bag is on it was. Amazing service

Great customer service! I emailed about a minor issue with my purchase. Customer service was very responsive and replaced the bag at no cost to me and gave me a discount on a future purchase!

After a little problem with shipping address, the bagsmart customer service was great to work with. they were responsive throughout and most importantly they followed through and got the job done. lastly, the luggage was better than i had hoped for! thankyou

The customer service was extremely responsive and thorough! The quality of the bag is also extremely impressive. Great experience overall

Great customer service. Especially Ritz

I had an issue with and order and Bagsmart went way out of the way to make it right. I am very appreciative of them.