Louise W.
I would never purchase an item from…
I would never purchase an item from this company again. Customer service is terrible. I keep getting a response that they will respond in 24 hours and that I need to be patient. They offered alternatives to return and refund that I wasn’t interested in. The backpack did not meet expectations.
Response from BagsmartJun 4, 2025
We sincerely apologize for the delay in getting back to you. Due to a high volume of emails recently, we were unable to respond to your emails as promptly as we would have liked. We replied to your emails and provided you with a solution. Sorry again for it.




