BagsmartReviews of bagsmart.com

Got a scam email from Bagsmart to download app. Scary that there seems to be some security issue

I have tried contacting customer service to return an unused backpack that I do not feel meets the quality or functionality of what I’m looking for. I used the customer service contact email : service@bagsmart and sent the requested information such as the order number, why I need to return, attached photos to show condition of item as new and unused. It was a system generated response with asking for the information I just sent. No links other than to “Articles “ explaining the return process. Then I found other messaging feedback options but again just a canned response from their autogenerated system. I would just like to know where to send the item and what restocking fee is required. I’ve never had trouble returning an item from a reputable company that stands by their products so I can only assume this company is a scam. DO NOT BUY FROM THEM!

DO NOT PURCHASE from the website! I read the reviews and the quality is good. However, the bag I received is too small. What should be a simple exchange is an expensive, hassle, They MIGHT take care of an exchange at my expense? The product is unused and frankly, I plan to blast this company at every opportunity. I just wasted $65. As another reviewer mentioned, it costs $25 to send back. There is no phone number and the email address generates unhelpful generic information. VERY UNHAPPY 1 time customer.

Customer service sucks and return policy is horrendous. I ordered a bag that I wasn’t 100% sure would be what I needed. Turns out it was too small. No big deal… or so I thought. So I contacted customer service (which is just a bot by the way, not a real person) to initiate a return. They gave me the following options: (1) keep the bag and get a 20% off coupon; (2) keep the bag and choose a free bag; (3) replace the bag for the same one; (4) keep the bag and get $10 back; and the unbolded and hidden option: (5) return the bag to a designated address, but the catch is that the customer is responsible for the cost of shipping. All I wanted was a full refund. I began the return process only to find out that the shipping cost was $25. The bag I purchased was $45.99. That’s almost half the cost of the bag! Also, it was to be returned to a random address in NJ to “Louis Chen.” So I was sort of forced to get the free bag, which was valued at $35.99. I am very unhappy with Bagsmart. A free bag can’t schmooze me. Also, the bag quality was not impressive. I would never buy from Bagsmart again.

Customer Service is a joke. Their "Love it or leave it" guarantee is misleading. It took multiple emails (Ignored) and I finally got a response on Facebook. They claim I refused their email reply (How would I even do that?) and want me to return my item to some guy named Louis Chen at a street address in NJ. Then they MIGHT give me a partial refund and I have to pay for the return shipping. Ummm sketchy?

Bought the Water Bottle Sling bag. It's exactly what I was looking for. The product description states that it has velcro on the back pocket to keep items secure. When the bag arrived, I noticed there was no velcro in said pocket. Annoying that if I put an item in a pocket, it could fall out or be pick-pocketed when traveling. I wrote the the company soon after receiving the item. A few days later they told me to send them pictures of the batch number on the product as well as pictures of the defects. Last I received that email from them was July 31, 2025 and now a month later after sending them ANOTHER email saying I haven't gotten a response from them, I had to send ANOTHER email to the original service email bitching that they've ghosted me on a product they screwed up. I really want to get the Blast backpack, but if this is how shitty their service is, why would I bother? AND I can't leave a review on their website under the product! Even if they use a third party to verify purchase, many companies do and yet you can still write a review. Red Flags

Ordered backpack 4 weeks ago, still under processing, no sign of delivery. when I've tried to contact the company, there is no response. I believe I have been scammed and advise caution to others.

According to their website you email auservice @bagsmart .com for a refund. Purchased a bag here that does not keep it's shape AT ALL like advertised so am wanting to return it. I've sent FIVE emails to the email above requesting a refund.. all five come back with a bot email, with an article from their website. Even worse, here's the email that came with that article link: Hi customer, Thank you for reaching out to Bagsmart. Your request has been received, here are a few articles that might help solve your problem: （Please note that only when you click "No" will your issue be transferred to an agent for reply. ） -- I click 'no' on the article. Then nothing. No pop up window or anything forwarding me to an agent NOR a notif window. What gives?? How do I get a refund??? Order #BS2025105766AU - please fix and offer full refund!!