BagsmartReviews of bagsmart.com

I have tried to contact Bag Smart over 5 times now regarding a return. The items still have tags attached and have all packing intact. Every time I send an email, I get a bot response instantly that just copies what I have written to them. I am not happy and would recommend that you purchase bags elsewhere. They guarantee refunds on unused products in perfect condition. Seems like a scam to me.

This place needs to be reported and website taken down , they are robbing people blind . Look at all the reviews and the AI generated response back from them . They are crooks , they have no integrity and no interest and what people are saying about them . Well time to report them to BBB they need to be investigated. I almost ordered off TIk Tok but what worried of exactly this and low and behold the actual business took my money instead . What a joke .

Ordered a backpack with great reviews, 3-7 day delivery. Still waiting… they use the worst courier company imo (Evri), and then when you try and contact customer services they say there is a 72 hour delay in answering. Not good enough for a product that costs over £100. Hope it arrives before I travel on Wednesday but not confident and not reassured that the company care. Go elsewhere

Do not buy from this website took weeks to come. Even though it said it's 3-7 days delivery. Then when I asked for a return slip so I can send the bag back as it was no Longer required due to how long it took. They replied with how about we refund you 70% back because the fees to china for it be sent back are big. Don't bother buying from them.

I have tried to reach customer service three times with no success. Have realised that I made an error on the postcode I put through which is why the bag isn’t being delivered. The courier says I need to resolve the issue with the sender but they won’t get back to me.. Bagsmart please respond this is awful customer service!

I ordered a Blast bag on the 29th September ORDER #BS202516123UK - and this still hasn’t arrived by the 8th October, as I travel on the early morning of the 11th October. I have emailed the UK customer service address twice - one five days ago and two days ago with no response. I have also emailed today asking for the return address , as I will be returning this once I get back. This hasn’t been a smooth customer experience.

What should have been a simple cancellation turned into a nightmare due to BagSmart's absolute neglect. They were completely unreachable and unresponsive for days, ignoring my emails while my unwanted package shipped out. This demonstrates a shocking disregard for customer care. If you have any problem with your order, don't expect any help from BagSmart. They simply do not respond. A one-star rating is generous for this level of non-service. Update: It is now October 10th. I have been waiting for a resolution since I first placed my order on September 30th. Briefly, I thought I was making progress when a real person replied to my email. But that was a false dawn. It has now been days without a follow-up, trapping my request in limbo. The complete lack of a solution after all this time is unacceptable.

If I could give it 0 stars I would. They kept telling me my bag had been shipped even know my tracking for 6 days showed label created and never updated after that. Then after 6 days I emailed and they said it was lost in transit. After contacting Australia post they said a label was created it was never posted. It left me with no time to arrange another bag for my trip. They have said they would issue a refund but I don't believe them. $198 and received none of my order still it's been days now