Lucy
Foul smelling bag like plastic
The bag supplied was stinking of some oil based plastic and it looked cheap and smelly and felt like PU, not leather. I wrote to ask for an address to return it to but they said it was too late and persisted with the pretence of leather . It was supposed to be a black croc leather embossed design . Ironically, I received a good quality embossed croc 'Marseilles" leather bag from Verano Hill afterwards which was of fabulous quality. Baginning seem to make synthetic versions of some leather styles but unfortunately, they sent a faux leather one. Not happy at all.
Response from BaginningJul 23, 2026
Hi Lucy, Thank you for taking the time to share your feedback, and we’re truly sorry that the bag did not meet your expectations. We want to kindly clarify that this bag was made from cow leather. However, we also fully acknowledge that the finish or texture may not have matched the premium feel you were expecting. We take your feedback very seriously and will review this style to ensure our materials and craftsmanship continue to improve. We truly value your satisfaction and have made an exception in your case — we have already processed a full refund for you. We hope this shows our genuine commitment to making things right, even when we fall short. We're sincerely sorry we didn't meet your expectations this time, and we appreciate your honesty. If you ever decide to give us another chance, we'd love the opportunity to serve you better. With warm gratitude, The Baginning Team