BaginningReviews of baginning.com

Response from BaginningAug 8, 2026

Hallo, Vielen Dank, dass Sie sich die Zeit genommen haben, Ihre ehrliche Meinung zu Ihrer Tasche mit uns zu teilen. Um Ihr Anliegen bestmöglich zu klären und eine passende Lösung anbieten zu können, benötigen wir jedoch noch einige Informationen von Ihnen. Könnten Sie uns bitte Ihre Bestellnummer oder Ihre E-Mail-Adresse mitteilen, die Sie bei Ihrer Bestellung verwendet haben? Sobald wir Ihren Auftrag zuordnen können, wird sich unser Kundenservice-Team umgehend persönlich mit Ihnen in Verbindung setzen, um den Fall zu prüfen und gemeinsam mit Ihnen eine zufriedenstellende Lösung zu finden. Wir hoffen, dass wir die Gelegenheit erhalten, Ihr Vertrauen in uns wiederherzustellen, und bitten nochmals um Entschuldigung für die Unannehmlichkeiten. Mit freundlichen Grüßen, Ihr Baginning Team

Response from BaginningNov 1, 2024

Bonjour, Nous sommes ravis d'apprendre que vous avez trouvé notre entreprise réactive et à l'écoute de ses clients. La satisfaction de nos clients est notre priorité absolue, et nous nous efforçons toujours d'offrir un service attentif et personnalisé. Votre avis est très important pour nous, et nous vous remercions de votre confiance. N'hésitez pas à nous contacter si vous avez besoin d'aide supplémentaire ou si vous avez des questions. Merci d'avoir choisi notre entreprise, et nous espérons vous revoir bientôt! Cordialement, Baginning

Response from BaginningAug 16, 2024

Bonjour, Nous sommes vraiment désolés pour la gêne occasionnée pour vous. Heureux d'apprendre que vous êtes satisfait de notre solution. Veuillez vérifier dans votre boîte aux lettres la solution satisfaisante que vous avez également acceptée. Pour toute question future, n'hésitez pas à nous contacter. Je vous souhaite bonne chance et soyez en sécurité et en bonne santé. Meilleurs vœux, Baginning

Response from BaginningSep 3, 2021

Hi shawn, Really sorry for all the inconvenience. Sorry that we fail to receive your original message in our spam folder or our main inbox. Next time you can directly sent to our support email "[email protected]". Dear, we did ship your parcel by DHL, which is express shipping you choosed. The situation is more difficult with the Covid pandemic which might delay the shipping process to make the arrival 2 days later than delivery date as advertised. Now we would like to refund the shipping fee as compensation after your confirmation. We will pay more attention to the shipping problem in the future. Hopefully you're satisfied with it. If you have any question, please don't hesitate to contact with us. Keep safe and thanks! Best regards, Baginning

Response from BaginningJun 3, 2020

Hi Elke, Received your 3 star of feedback, we're still to thank for your review. First as you mentioned before you want to return one of bag but keep other 3 bags, we're glad that at least you're satisfied with our other products for your order. And do apologize for your unpleasant experience with our customer service. As for our return policy, it's special epidemic situation right now. The reason why not to suggest to return is to consider the longer returning time, and we consider your safety for outgoing to return under the condition of COV-19. Besides we care about each customer and try to satisfy each customer's requirement. Finally that bag you want to return is processed full refund without return. Hope you're satisfied with it and maybe you could have good feedback for our service. Have a nice day and keep safe! Sincerely, Baginning Support Team

Response from BaginningMay 15, 2020

Hi Yari, Thanks first for your support to our store. And then do apologize for the delay problem because of its peak time. Talking about the size problem, you can have a reference for our detailed size for each product. But we will try our best to clarify exactly how much the bag can hold, you can check in the details. Thanks again for your review and we will do better in the future. Any future question, please don't hesitate to contact with us. Thanks! Best regards, Customer Service Team from Baginning