Horrible customer service, misguided site information regaurdjng returns
BJ
Black J.
MAUVAISE QUALITE DU SAC
J'ai passé commande le 8 août, je n'ai reçu ma commande qu'aujourd'hui mais le plus grave c'est la très mauvais qualité du sac, les pressions sont trop près l'une de l'autre sur la anse épaule et donc la anse n'est pas plate. Inadmissible.
J'attends qu'ils répondent à ma demande de retour justifié pour malfaçon. C'est un site chinois, ne vous faites pas avoir.
JP
Julie P.
Never Received Bag, No Refund
I ordered a bag on June 20. On June 22, Baginnings informed me that my bag was sold out. They. gave me a choice of ordering another bag or receiving a refund. I chose a refund. It is now July 24th and Baginnings has still not refunded my account despite many emails requesting my refund. Terrible customer service. I had to open a dispute with American Express in order to receive my refund. This is a terrible company.
Response from BaginningAug 10, 2026
Hi Julie,
Thank you for bringing your concerns to our attention, and we sincerely apologize for the frustration you've experienced.
After you placed your order in June, we reached out to inform you that the item was unfortunately out of stock, and we offered you the choice of a replacement or a refund. You selected the refund, and we immediately initiated the process on our end. When you later contacted us to let us know you had not yet received the refund, we escalated your case to our finance department for further review and reprocessing. We can confirm that the refund has been reissued on our side.
Please note that once a refund is initiated, the time it takes to appear in your account depends on your bank or credit card issuer's internal processing procedures. Since you paid by credit card, this delay is part of the standard banking process, which is unfortunately outside of our direct control. We kindly ask for your patience during this period, and we want to assure you that we have followed up with our finance team to ensure everything has been properly handled.
We truly value your feedback and are actively working to improve our communication and fulfillment processes to prevent similar issues in the future. If you have any further questions or need assistance tracking the refund, please don't hesitate to reply to this email — we are here to help.
With warm gratitude,
The Baginning Team
OL
Olga
False advertising
First of all, the bags that are advertised as genuine leather are not that. I received 2 bags, but unfortunately the material is faux leather. QS750477355724-1 and
MX818235806106-8. The third bag that I paid for was out of stock and I yet to receive a refund. Don't recommend this site
Response from BaginningJul 22, 2026
Hi Olga,
Thank you for sharing your feedback. We truly appreciate your honesty and take your concerns very seriously.
We would like to kindly clarify that the two bags you received are made of genuine leather materials — one is crafted from cow leather, and the other from split leather. Both are classified as genuine leather. We completely understand that leather types can sometimes be confusing, and we sincerely apologize for any misunderstanding.
Regarding the third bag you ordered — we regret that it was unfortunately out of stock at the time. We promptly notified you of this and, upon your confirmation, we processed your refund request. Please rest assured that the refund has already been completed.
We genuinely value your trust and hope you might reconsider your opinion of us. If you have any further questions or need additional assistance, please don’t hesitate to reach out.
With warm gratitude,
The Baginning Team
LU
Lucy
Foul smelling bag like plastic
The bag supplied was stinking of some oil based plastic and it looked cheap and smelly and felt like PU, not leather.
I wrote to ask for an address to return it to but they said it was too late and persisted with the pretence of leather . It was supposed to be a black croc leather embossed design . Ironically, I received a good quality embossed croc 'Marseilles" leather bag from Verano Hill afterwards which was of fabulous quality.
Baginning seem to make synthetic versions of some leather styles but unfortunately, they sent a faux leather one.
Not happy at all.
Response from BaginningJul 23, 2026
Hi Lucy,
Thank you for taking the time to share your feedback, and we’re truly sorry that the bag did not meet your expectations.
We want to kindly clarify that this bag was made from cow leather. However, we also fully acknowledge that the finish or texture may not have matched the premium feel you were expecting. We take your feedback very seriously and will review this style to ensure our materials and craftsmanship continue to improve.
We truly value your satisfaction and have made an exception in your case — we have already processed a full refund for you. We hope this shows our genuine commitment to making things right, even when we fall short.
We're sincerely sorry we didn't meet your expectations this time, and we appreciate your honesty. If you ever decide to give us another chance, we'd love the opportunity to serve you better.
With warm gratitude,
The Baginning Team
EC
Eric C.
This is a scam site for SURE.
Okay, so I ordered my bags on December 3rd and paid $35 for express shipping so it would be here before Christmas. It is currently January 11th and the tracking number has not updated since it reached their “shipping partner” in Mableton Georgia on December the 26th. I reached out to try to get assistance 3 times before and after Christmas and was completely ignored until January 5th at which point I was pretty much told “oh well sucks for you it’ll get to you when it gets to you” almost exactly in those terms. So I asked for a refund of the $35 express shipping I paid for. Mind you, I have screenshots of my order number, my receipt email, my tracking information, and a screenshot of my order confirmation screen from directly after checking out that shows where I paid for the express shipping and the customer service agent literally called me a “liar” and conveniently where they updated their site AFTER CHRISTMAS to no longer offer different shipping speeds cites that they’ve never offered that service and I won’t be getting a refund of any kind.
I seriously urge everyone to stay away from this site. They are going to take your money and you’re never going to get the bag you paid for. I’m out $352 dollars and some change for Christmas gifts I’ve never received and was treated like I was a con-artist when I dared to ask questions.
Response from BaginningJul 23, 2026
Hi Eric,
Thank you for reaching out and sharing your concerns with us. We sincerely apologize for any confusion or frustration you’ve experienced.
After carefully reviewing your order records, we can confirm that the shipping method selected at checkout was Standard Shipping, which is our free delivery option. No additional shipping fees were charged at the time of your transaction. We have also attached a screenshot from your order summary for your reference.
Regarding the $30 amount you mentioned — we believe this may have been a price adjustment due to a size upgrade. Please note that on our product pages, selecting a larger size (for example, 35cm instead of 25cm) may result in a price increase, which is related to the product itself and not to shipping. If you have a screenshot showing a separate shipping charge or any expedited shipping option, please feel free to share it with us so we can investigate further.
We also want to kindly clarify that we have never ignored or been disrespectful to you in any way. We take all customer interactions seriously and always aim to respond with care and professionalism. We understand that shipping during the holiday season and adverse weather conditions may have caused delays, and we truly regret any inconvenience this may have caused. According to the tracking information, your package was successfully delivered in early January.
We truly value your feedback and want to ensure our checkout process remains clear and transparent.
With warm gratitude,
The Baginning Team
BB
Brian B.
I didn't get my order
I didn't get my order. It's almost a year now. Contacted costumer service over and over, still my order didn't arrive 😠😠😠
Response from BaginningJul 23, 2026
Hi Brian,
We are truly sorry to hear that you feel your order never arrived, and we completely understand your frustration. Please allow us to clarify the situation.
We previously sent you an email to confirm whether your order had been received, but we didn’t hear back from you at that time. As soon as you reached out to let us know you hadn’t received it, we took immediate action and contacted you again. After confirming that you would like a replacement, we arranged for a new bag to be resent to you. According to our records, the replacement package was successfully delivered in late January.
We sincerely value your patience and hope we can still turn this experience around for you. Thank you for giving us the opportunity to make things right.
With warm gratitude,
The Baginning Team
AK
Art K.
Be careful. I ordered a bag and not received a bag. Still waiting for a refund which over 2 weeks.
I ordered a bag from Baginning website. Received email from customer service team 4 days later that my order had some issue and could not deliver the bag, and offered me for an exchange or refund. I responded to get a refund which they already charged me money. 10 days later which pass 8 business days I still haven’t received money back. I emailed them to check but no one responded. Next day I sent another email and had some response, which clearly helped nothing apart from rephrased wording from previous email. I sent another email and they stated that process can take up to 5-10 business days for a refund. I still have not received a refund and it has been over 2 weeks.
Response from BaginningJun 12, 2025
Hi Art,
We sincerely apologize for the inconvenience and frustration you've experienced with your order.
Sometimes the factory notifies us of material shortages, and we will update the website and immediately inform customers. We will change the product or issue a refund according to the customer's wishes.
Regarding the situation, we can confirm that your refund was processed by our team. For credit card transactions, refunds typically take 5-10 business days to appear in your account, though some financial institutions may require additional processing time. For immediate assistance with your refund status, please contact our Customer service. Or we recommend checking with your bank if you haven't seen the refund post yet, as they can often provide the most up-to-date status.
We appreciate you bringing this to our attention and giving us the opportunity to improve our service.Thank you for bringing this to our attention, and we again apologize for any stress this situation has caused.
Best regards,
Baginning
