Elke V.
Important Return Information Missing from Website
This company is actually located in China and that is where you will need to send returns to. This is not disclosed on the website. Customer service and returns is with the company in China. I do not know how the Georgia address comes into play but it is not used for these transactions. Even the packing slip is in Chinese which I cannot read. According to my communication with this company, returns are difficult and make take two months due to COVid-19. This information should probably be listed on their website but it was not at the time of my shopping experience in May 2020. After significant communication, the company did issue a full refund of the purse I wished to return without my actually having to send the purse to China. An address was never given and I am still not aware of their exact location in China. Although with considerable effort on my part to obtain this refund and having been successful, I do not recommend purchasing from them at least during this time of pandemic restrictions.
Response from BaginningJun 3, 2020
Hi Elke, Received your 3 star of feedback, we're still to thank for your review. First as you mentioned before you want to return one of bag but keep other 3 bags, we're glad that at least you're satisfied with our other products for your order. And do apologize for your unpleasant experience with our customer service. As for our return policy, it's special epidemic situation right now. The reason why not to suggest to return is to consider the longer returning time, and we consider your safety for outgoing to return under the condition of COV-19. Besides we care about each customer and try to satisfy each customer's requirement. Finally that bag you want to return is processed full refund without return. Hope you're satisfied with it and maybe you could have good feedback for our service. Have a nice day and keep safe! Sincerely, Baginning Support Team